NAMI-NYC Metro Seeking Bilingual Helpline Volunteers


Cause Areas


It's flexible! We'll work with your schedule.


505 8th Avenue #1103New York, NY 10018

Support, Education, and Advocacy for families and individuals of all ethnic and socio-economic backgrounds who live with mental illness.


Latinos are no different when it's come to prevalence of mental health conditions when compared to the rest of the population in New York City. The NAMI-NYC Metro Helpline provides support, information and referrals to New York area Latinos living with mental illness, their family members, and mental health professionals about services for those who struggle with mental health recovery, and their loved ones. This 'warm line' operates 11-6p Mondays through Fridays (volunteer shifts are 3-4 hours/week).

Language barriers can make communicating with doctors difficult. Many medical professionals today do speak some medical Spanish, particularly in parts of the country with large Latino populations, but they may not necessarily understand cultural issues. We are seeking to include more individuals that speak fluent Spanish to receive calls from individuals that do not speak English, or do not speak it well and them with quality support.

Click the link to see more of how the Latino community is affected by mental health conditions:

Volunteer Commitment

Volunteers must be able to dedicate 3-4 hours per week to volunteer on the Helpline. This can be done in one day or split into two shifts. Volunteers will receive specialized training and supervision by an experienced Helpline member and because of this, we ask for a one year commitment for most volunteer positions.


All new volunteers are provided an orientation to our programs, office space, staff, and the specific position to which s/he has been accepted. As a volunteer you will be asked to agree to a standard Confidentiality Agreement and volunteer contract, which outlines specific NAMI-NYC Metro's policies and procedures.

We look forward to joining the NAMI-NYC Metro Family!


  • Mental Health
  • Counseling / Mental Health
  • Family Therapy
  • Crisis Counseling
  • Bilingual
  • Crisis Intervention

Good Match For

People 55+

Requirements & Commitment

  • Driver's License Needed
  • Must be at least 18
  • Orientation or Training
  • 4-7 hours/week; 12 month minimum
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