Consumer Fraud Prevention Call Center Volunteer


(39.74346,-104.982666)
 

Cause Areas

When

It's flexible! We'll work with your schedule.

Where

303 E. 17th Ave.Suite 210Denver, CO 80203

About

The AARP Foundation Office in uptown Denver is seeking dedicated volunteers to reaches out to at-risk older adults across the country to provide valuable information on avoiding investment scams and other financial frauds. Volunteers make public service phone calls to older adults to provide brief but vital information on protecting themselves from fraud and identity theft.

If you are interested in being educated on the latest scams and making a difference in the lives of others who have become or could become a victim to a scam or identity theft, this opportunity is for you!

RESPONSIBILITIES

  • Place outbound phone calls to individuals with professionalism and respect
  • Brief documentation required to track the outcome of each call
  • Make appropriate referrals and/or confer with staff for assistance

QUALIFICATIONS

  • Outgoing personality and enjoyment in talking with individuals
  • Ability to listen and communicate effectively with others
  • Comfortable using telephones
  • Ability to document call outcomes clearly and concisely

ORIENTATION/TRAINING

Call Center volunteers must acquire a working knowledge of the telephone system and documentation procedures associated with the program. Volunteers will receive program training and coaching, and also have access to extensive research and reference materials.

TIME COMMITMENT

We typically ask call center volunteers to commit to working at least one 3-hour shift weekly, for a 4 month period. However, we are flexible with scheduling volunteers who exhibit dedication to the program.

LEARN MORE

Do you have a passion for educating older adults and preventing identity theft and fraud? Join our growing team of veteran and rookie volunteers who are making a difference in the lives of thousands of older adults every day. To learn more, contact Jessica Krough at 720-947-5310 or jkrough@aarp.org.

VOLUNTEER POLICY

AARP Foundation volunteers will receive equal opportunity and treatment through recruitment, appointment, training and service. AARP Foundation does not discriminate based on age, disability, gender, race, national or ethnic origin, religion, sexual orientation, gender identity, marital status, or veteran status.

Skills

  • Customer Service
  • Critical Thinking
  • People Skills
  • Basic Computer Skills
  • Data Entry

Good Match For

People 55+

Requirements & Commitment

  • Background Check
  • Orientation or Training

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