Outreach and Engagement Specialist (AmeriCorps)

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Housing Forward

  • 3 people are interested

Job Summary: The outreach and engagement specialist is responsible for 1) intake, assessment, and referral services to clients in the Emergency Shelter; 2) Assist in the facilitation of moving clients beyond shelter services by linking clients to West Suburban PADS’ basic services and case management team; and 3) provide crisis intervention, advocacy and education on behalf of clients. The outreach and engagement specialist strives to build a trusting relationship with shelter guests in an effort to encourage access to services and housing and reduce the length of stay in the Emergency Shelter.

Description of Member Responsibilities

  • Screen for homeless eligibility and complete initial intake for those who use the Emergency Shelter;

  • Provide targeted outreach to assigned case load as determined by supervisor by engaging regularly engaging clients.
  • Provide referrals to all shelter guests as needed.
  • Provide clients with an explanation of services WS PADS offers.
  • Provide clients with one-time public transportation passes to access the Support Center.
  • Document and report any incidents at the Shelter through the after-hours line and shelter paperwork;
  • Provide outreach to persons living on the street, as assigned.
  • Provide on-site support to clients enrolled in the Transitional Shelter in operation June-August.
  • Maintain and submit to Shelter Manager weekly outreach logs and other relevant material in a timely manner.
  • Attend and participate in all required meetings (admin and client staffing).
  • Other duties as assigned by supervisor.


Work Schedule: Full-time

Length of service: TBD

Hours: 2 p.m. - 10 p.m. five days a week, including rotating weekends.

Program Benefits:

Living Allowance: $6265 to be distributed in equal allotments every two weeks within the contract term.

* Education Award: Upon successful completion of the member's term of service, the member will receive an education award from the National Service Trust in the amount of $2865.

* Benefits: Health care insurance for the AmeriCorps member.

  • Knowledge, Skills:

    Excellent engagement skills, ability to work independently and as part of a team. Knowledge of issues related to homelessness and poverty. Strong interpersonal and problem solving skills.

    Qualifications: A Bachelor’s degree in Social Work preferred or related field from an accredited college or university required with minimum of one year experience working in social services. Familiarity with permanent housing options, mental health and substance abuse services, computer skills, and ability to communicate effectively in a diverse environment is a plus. Must be over the age of 21.

  • To apply, visit: housingforward.org/about-us/jobs

    For more information, please contact:

    Volunteer and Outreach Manager, Tonisha Daniel

    Phone:(708) 338-1724 or email: tdaniel@housingforward.org

9 More opportunities with Housing Forward

About Housing Forward


1851 S. 9th Ave, Maywood, IL 60153, US

Mission Statement

Housing Forward's mission is transition people from housing crisis to housing stability.


Since 1992, we have transformed the lives of more than 11,000 people by helping them meet their immediate housing and crisis needs, addressing their health and income needs and transitioning them back to housing stability. Today, we’re having long-term impact on the communities of west Cook County by 1.) preventing the loss of housing before it occurs, 2.) alleviating the need for long-term shelter, 3.) moving people into sustainable permanent housing solutions and 4.) improving housing retention.


Sun Sep 01, 2019 - Thu Dec 31, 2020
02:00 PM - 10:00 PM  


1851 S. 9th Ave.Maywood, IL 60153






  • Background Check
  • Must be at least 21
  • Full Time

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