At the Social Services Agency's Self-Sufficiency Center, hundreds of customers pass daily through the doors of the waiting rooms. As a Community Ambassador, you will play a crucial role in helping customers feel welcome and at ease. Gain experience with customer service and communication and take a first-hand look at what goes on in a fast-paced government agency. Ambassadors assist in a number of ways: greet clients and provide directional assistance; facilitate services on behalf of elderly or physically impaired clients by notifying supervisors; and assist clients with operating in-house phones, kiosks, and photocopiers.
Minimum participation is 1 shift (2-4 hours) weekly for 3 months. Shifts are scheduled between 8:30-4:30, Mondays-Fridays depending coverage needs. Candidates must be age 18 or older who are not current clients of SSA receiving cash benefits or current employees of SSA or the County of Alameda. Confidence in public interaction and customer service is desirable. All prospective Community Ambassadors must attend an orientation, undergo a fingerprint background screening (paid for by the Agency), and be photographed for an ID badge.
The next orientation is Saturday, October 7, 2017 from 10:15-12:45 at the 81st Ave Branch Library (community meeting room), 1021 81st Ave, Oakland 94621. Breakfast refreshments will be served.
Please contact Andrea Wong, coordinator at 510-271-9163 or firstname.lastname@example.org to confirm availability of position and attendance at orientation. ***Out of office alert! Coordinator will return on Monday, Sept 25 and respond to inquiries.***
- Customer Service
- Problem Solving
- Critical Thinking
- People Skills
- Cross-cultural Communication
Good Match For
Requirements & Commitment
- Background Check
- Must be at least 18
- Orientation or Training
- 2-4 hours weekly, 3 months minimum
- Agency will cover cost of background check.