Principle Purpose: The Access Guide provides interpretive tours aboard the Crew Compartment of the NASA Full Fuselage Trainer and performs necessary work related to the tour experience and upkeep of the area.
Provide interpretive tours to groups ranging from 1 to 6 people
Provide quality customer service to visitors and perform crowd management duties, acting as a ticket taker as needed
Perform daily set-up, take down, and cleaning of the exhibit
Develop a complete and thorough understanding of the Crew Compartment and its subsystems
Perform maintenance and administrative tasks as directed
Tours of the trainer are scheduled on Fridays, Saturdays, and Sundays. Volunteers are asked to work at least two shifts per month with a one-year commitment. The minimum age requirement is 18. Training will be provided.
Education and Work Experience:
Interest in space, flight, engineering, history or museums
Experience working in a customer service or educational setting is highly desirable.
Foreign language skills is helpful
At least 18 years of age
Able to provide excellent customer service
Able to speak in public and respond to customer inquiries
Able to maintain a calm, pleasant, and cheerful demeanor in a variety of situations
Able to listen and communicate with people of diverse backgrounds and ages
Must present a professional appearance
Self-directed and willing to take initiative
Willing to follow MOF rules and procedures
Volunteers must possess strong interpersonal communication, public speaking, and customer service skills; able to quickly master technical systems; be dependable, punctual, and willing to commit to a schedule; be self-directed and willing to take initiative.