About
Upon completion of a 36-hour paid Ombudsman Certification Training, the volunteer will:
1. Visit assigned long term care facility to receive, investigate, and resolve residents' complaints
2. Assist in the protection of residents' rights
3. Inform Director of critical issues/lack of resolution to complaints
4. Help empower residents and families to self-advocate when possible
5. Maintain records and complete monthly reporting forms
6. Provide information and consultation to residents, families, facility staff, and others
7. Meet with Department of Health staff during facility survey.
8. Establish good working relationship with facility administrator and staff
9. Provide assistance for resident and family councils to encourage participation, strengthen function of councils, and provide education when needed.
Skills
- Organization
- Patient Care
- People Skills
- Case Work / Management
- Relationship Building
- Verbal / Written Communication
Good Match For
People 55+
Requirements & Commitment
- Driver's License Needed
- Must be at least 18
- Orientation or Training
- 2-4 hours a week
- Sex Offender Registry Check