Long Term Care Ombudsman Volunteer - Advocate for the Elderly

Cause Areas


It's flexible! We'll work with your schedule.


This is a Virtual Opportunity, with no fixed address.


A Long Term Care Certified Volunteer Ombudsman is dedicated, trained, and committed to improving the quality of care of residents in New York State long term care facilities. Ombudsmen make a difference in the lives of a vulnerable population by listening to residents and their families and helping them to understand and exercise their rights to quality care and quality of life.

Upon completion of a 36-hour paid Ombudsman Certification Training, the volunteer will:

1. Visit assigned long term care facility to receive, investigate, and resolve residents' complaints

2. Assist in the protection of residents' rights

3. Inform Director of critical issues/lack of resolution to complaints

4. Help empower residents and families to self-advocate when possible

5. Maintain records and complete monthly reporting forms

6. Provide information and consultation to residents, families, facility staff, and others

7. Meet with Department of Health staff during facility survey.

8. Establish good working relationship with facility administrator and staff

9. Provide assistance for resident and family councils to encourage participation, strengthen function of councils, and provide education when needed.


  • Organization
  • Patient Care
  • People Skills
  • Case Work / Management
  • Relationship Building
  • Verbal / Written Communication

Good Match For

People 55+

Requirements & Commitment

  • Driver's License Needed
  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 2-4 hours a week
  • Sex Offender Registry Check

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