Visitor Services Representative


Cause Areas


It's flexible! We'll work with your schedule.


3501 New York Avenue, NEWashington, DC 20002


This high-profile position plays a vital role in enhancing public appreciation of the U.S. National Arboretum, setting the stage for visitors to enjoy a pleasurable and memorable experience of this unique greenspace located in the heart of D.C. The Arboretum is at the forefront of the nation's efforts to improve the environment through the development and promotion of landscape plants and horticultural technologies using scientific reseearch, education, display gardens, and germplasm conservation. As the primary - and often only - point of contact for people visiting the 446-acre campus, the Visitor Services Representative is the face of the Arboretum, responsible for conveying infomration on the facilities, seasonal attractions, current exhibits, and upcoming events. This is a chance to join a large network of committed, enthusiastic volunteers who support all aspects of the Arboretum's mission. Specific duties are:

  • Welcome visitors and orient them to the grounds, identify collections and activities of special interest, distribute literature, offer personalized advice, and provide a map.
  • Respond to in-person and telephone inquiries; direct calls to staff as needed.
  • Introduce visitors to the Arboretum Botanical Explorer and assist them in its use.
  • Ensure that brochure displays are stocked.
  • Weekend volunteers may also sell tram tickets (seasonal) and provide change for the koi feeding machine (summer only)
Morning and afternoon shifts of about 4 hours available. No expertise necessary - all volunteers will receive training.


  • Customer Service
  • Community Outreach

Good Match For


Requirements & Commitment

  • Must be at least 21
  • Orientation or Training
  • 26 roughly 4-hour shifts over one year
  • Outgoing personality, great people skills, very dependable, good communicator
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