Membership Assistant (Virtual)

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JOB SUMMARY

Responsible for Administrative duties within the team including email inbox administration, voicemail administration, ordering supplies, etc. Accurate and timely follow up with new members, membership inquiries and responding to potential members. Handles several mailings each month in connection with the welcoming of new members process.

TASK DESCRIPTION

• Provide excellent service to NAAHP Members

• Works closely with members Services Manager to ensure members are educated about benefits and Perks.

• Provides support Services with mailing of new member packages / Welcome letters.

• Follow up with members regarding declined payments during sign up process Respond to phone calls from members and potential members

• Process supplies orders for the team.

• Clerical responsibilities related to membership support the team to include filing, faxing, stuffing envelopes, etc.

• Forwards requests for local chapters’ membership to the Director of Member Services.

• Assists department manager with projects as needed.

MINIMUM REQUIREMENTS

• Have some College education with strong computer literacy

• Have strong customer service skills

• Have strong writing skills

• Must be detail oriented

SUPERVISION

Under general supervision of Member Manager, proceeds alone on regular duties, referring questionable cases to supervisor.