Reception/Front Desk volunteer needed

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Role Summary & Anticipated Outcome

You will be our participants’ first point of contact-the face and voice that launches our relationships with new participants and maintains a positive connection with our existing participants.

Responsibilities:

• Providing exceptional customer service by being warm, welcoming, and relationship-focused to all participants, staff and Wellness House community.
• Greeting and assisting participants and visitors when they enter the house and programs.
• Answering the phone and scheduling participants in program database, MindBody Online.
• Checking participants into programs and directing them towards their program.
• If applicable during shift, hosting online Zoom classes and accurately recording attendance.
• Giving tours of the house, as needed
• Caring for the house to make sure it is tidy, welcoming, and cleaning and safety guidelines are being followed.

Staff responsibilities to Front Desk Volunteers

• Provide training on Wellness House and front desk policy/procedures
• Coordinate a minimum of 4 front desk shifts with an experienced team member prior to working a shift alone.
• Act as a resource for questions or concerns during shift.
• Coordinate shift schedules and staff or volunteer back up when needed.

Qualifications and Skills

• Commitment to mission of Wellness House: Wellness Houseenvisions a community where all people affected by cancer thrive. Offered at no cost, and as a complement to medical treatment, our programs educate, support and empower participants so they will improve their physical and emotional well-being.
• Strong relationship-building skills, organization, and multi-tasking
• Must not have attended programs at Wellness House as a participant within the last 6 months

Commitment

• One-year commitment, one 4-hour shift a week
  • Shifts include:
    • Weekdays: 8:30 am - 12:00 pm, 12:00 pm - 4:00 pm, 4:00 pm - 7:30 pm
    • Saturdays: 8:30 am - 12:00 pm
    • In-person and virtual shift options available

Impact

• Creating a positive, warm environment for participants will increase quality of services and possibly lead to retention of participants and/or recruitment of new participants.

Benefit of Volunteering

• Wellness House Front Desk Volunteers will increase problem solving, multi-tasking, and communication skills. Front Desk Volunteers will hone technology/computer skills and be given the opportunity to learn new skills. Front Desk Volunteers will become a part of the volunteer community at Wellness House.