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  • 74 people are interested
 

Reception/Front Desk volunteer needed

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Wellness House

  • 74 people are interested

Role Summary & Anticipated Outcome

You will be our participants’ first point of contact-the face and voice that launches our relationships with new participants and maintains a positive connection with our existing participants.

Responsibilities:

  • Providing exceptional customer service by being warm, welcoming, and relationship-focused to all participants, staff and Wellness House community.
  • Greeting and assisting participants and visitors when they enter the house and programs.
  • Answering the phone and scheduling participants in program database, MindBody Online.
  • Checking participants into programs and directing them towards their program.
  • If applicable during shift, hosting online Zoom classes and accurately recording attendance.
  • Giving tours of the house, as needed
  • Caring for the house to make sure it is tidy, welcoming, and cleaning and safety guidelines are being followed.

Staff responsibilities to Front Desk Volunteers

  • Provide training on Wellness House and front desk policy/procedures
  • Coordinate a minimum of 4 front desk shifts with an experienced team member prior to working a shift alone.
  • Act as a resource for questions or concerns during shift.
  • Coordinate shift schedules and staff or volunteer back up when needed.

Qualifications and Skills

  • Commitment to mission of Wellness House: Wellness Houseenvisions a community where all people affected by cancer thrive. Offered at no cost, and as a complement to medical treatment, our programs educate, support and empower participants so they will improve their physical and emotional well-being.
  • Strong relationship-building skills, organization, and multi-tasking
  • Must not have attended programs at Wellness House as a participant within the last 6 months

Commitment

  • One-year commitment, one 4-hour shift a week
    • Shifts include:
      • Weekdays: 8:30 am - 12:00 pm, 12:00 pm - 4:00 pm, 4:00 pm - 7:30 pm
      • Saturdays: 8:30 am - 12:00 pm
      • In-person and virtual shift options available

Impact

  • Creating a positive, warm environment for participants will increase quality of services and possibly lead to retention of participants and/or recruitment of new participants.

Benefit of Volunteering

  • Wellness House Front Desk Volunteers will increase problem solving, multi-tasking, and communication skills. Front Desk Volunteers will hone technology/computer skills and be given the opportunity to learn new skills. Front Desk Volunteers will become a part of the volunteer community at Wellness House.

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About Wellness House

Location:

131 N County Line Road, Hinsdale, IL 60521, US

Mission Statement

Wellness House envisions a community where all people affected by cancer thrive. Offered at no cost, and as a complement to medical treatment, our programs educate, support, and empower participants so they will improve their physical and emotional well-being.

Description

We’re a warm, welcoming home filled with people and programs that are here to help. With support groups, classes, social events, and much, much more, Wellness House was built to give back the strength and control that cancer can take away.

Community
Health & Medicine

WHEN

We'll work with your schedule.

WHERE

131 N County Line RoadHinsdale, IL 60521

(41.80627,-87.91734)
 

SKILLS

  • Administrative Support
  • Customer Service
  • Office Reception
  • People Skills
  • Microsoft Office Suite
  • Data Entry

GOOD FOR

N/A

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Weekly commitment preferred but always need subs

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