ELAP Phone Line Legal Intake Assistant - SPANISH

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As a Spanish SpeakingLegal Phone Intake Assistant* you will screen callers for eligibility and perform the detailed case intake required for ELAP DV Staff Attorneys or our pro bono legal clinic attorneys to provide issue-tailored legal advice. You will also help get the word out about ELAP through social media.

Duties:

• Staff phone line, answer calls for clients that are Spanish speaking

• Screen callers for residence, income and civil legal matter guidelines
• Perform detailed legal intake using the Legal Server Database with callers
• Schedule legal clinic appointments and confirm or cancel existing appointments
• Provide clients with referral information to appropriate community agencies
• Assist with case management tasks as needed
• Report to ELAP Director of Pro Bono Services in regards to Phone Intake duties.
• Manage and maintain up to date announcements and information for ELAP’s FACEBOOK and Twitter accounts. (Reports to Program Director for these duties).

*Training provided.

Days / Hours:

Mon. - Thurs.

9:00am to 1:30pm

Qualifications:

• Must be bilingual English/Spanish, fluency in both languages, with excellent verbal and writing skills;
• Excellent attention to detail, interpersonal and communication skills;
• Ability to respond to clients with patience and a non-judgmental attitude;
• Direct and ability to learn quickly, absorb and process new information;
• Strong typing skills and computer literacy required;
• Experience managing FACEBOOK and Twitter accounts.
• Excellent writing skills;
• Confidentiality is paramount in maintaining the privacy of clients;

Benefits:

• Possible transition to PT paid position;
• Be an integral part of helping ELAP fulfil our mission to make the legal system more accessible to those most in need by providing free, high quality, civil legal services to low-income residents of East King County, and domestic violence legal aid to residents throughout King County;
• Access to trainings related to legal aid services provides;
• Gain increased knowledge and experience working in a non-profit civil legal aid organization;
• Work with incredible team of experienced, dedicated and supportive staff and volunteers.

Application Process:

Apply online at www.elap.org; click on "Volunteer" tab and complete General Volunteer Application, please include resume.