The Overnight Friendship Line Counselor offers emotional support, reassurance, crisis intervention, abuse prevention, and information and referrals for older adults and people living with disabilities over the phone.
The Friendship Line Counselor also works closely with Friendship Line supervisors and program coordinator to ensure that data is collected appropriately. Hours are from 8pm to 8am the following morning, to be worked from the counselor’s home.
ESSENTIAL JOB FUNCTIONS:
- Work overnight phone shifts, including weekend hours, from home
- Complete a Suicide Risk Assessment for each call
- Attend relevant trainings by Friendship Line at the Institute on Aging
- Meet with FL Shift supervisors for support and supervision
- Attend quartery meetings at the Institute on Aging
- All other reasonably related jobs as assigned by the CESP Manager or Director
Volunteers are compensated based on the position that they receive calls. With three volunteers each night calls are first routed to the person in the #1 positon. If that person is on the phone when another call comes in, then that call is routed to the person in the #2 position. If the person in the second position is on the phone, it's then routed to the person in the #3 position. Most of the calls go to the volunteers in the #1 and #2 positions with calls going to volunteer in the #3 if it’s a busy night.
We require you to be in a private space when taking calls and that you have a reliable internet connection and a computer in order to log calls. We will provide you with a cell phone.
if you are interested and/or have any questions, feel free to email Timothy Riel (firstname.lastname@example.org) or call him at 415-750-4136.
Thanks! We look forward to speaking with you.
- Counseling / Mental Health
- Crisis Counseling
- Crisis Intervention
Good Match For
Requirements & Commitment
- Background Check
- Must be at least 18
- Orientation or Training
- At least 6 months