Elder Advocate/Field Ombudsman

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Ombudsman Services of Contra Costa

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Positions Description

The Field Ombudsman is a critical and trusted leader within the OSCC team empowered to address issues negatively impacting the lives of long-term care residents through facility coverage and investigation as on behalf of residents in long-term care. Field Ombudsmen are called to facilities to mediate, negotiate and bring about resolution between residents, facilities and family members. Our job is not to "fix" the issue for the resident, but rather empower the resident to address the issue, when possible, and work cooperatively with all parties to bring about change and progress. We support compliance through education model and find that Field Ombudsmen are often called upon to provide on the spot education and information for facility staff and administrators.

Objectives
Protect the rights and preserve the dignity of residents living in long-term care facilities in Contra Costa County.

Responsibilities

- Monitor assigned long term facilities for quality of care, quality of life and violation of residents' rights
- Advocate on behalf of facility resident
- Receive, investigate and resolve complaints on behalf of resident
- Work to resolve systemic problems that affect residents living in long-term care

Skills Required
- Patience
- Strong Communication Skills
- Ability to work well with diverse groups of people in complicated situations
- Eagerness to work with the aging community.

Prerequisites
- Be at least 18 years old
- Must not have worked in a long-term care facility in the past 12 months
- Complete and submit an application packet
- Ability to in
- Access to reliable transportation

Training
40 Hour initial training over the course of several weeks.
2-hour ongoing monthly in-service meeting

Commitment
10-15 hours per month(includes travel, phone calls, and monthly in-service)**

Benefits
- Free ongoing training and educational opportunities regarding aging, dementia, long-term care and new innovations in health care.
- Community of like-minded individuals who are committed to the aging and long-term care
- Flexible schedule - Field Ombudsman set their own schedule and visit when it is convenient for them.

Supervision
Field Ombudsman receive ongoing support and mentoring from a designated staff member as they navigate the long-term care ombudsman and learn how to best serve residents and their families.

More opportunities with Ombudsman Services of Contra Costa

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About Ombudsman Services of Contra Costa

Location:

2255 Contra Costa Blvd Ste 204, Pleasant Hill, CA 94523, US

Mission Statement

To protect the rights and preserve the health and safety of residetns of long-term care.

Description

ABOUT US

Our name is pronounced om·buds·man, but don’t worry we don’t mind sounding it out.

WHO WE ARE

We are the primary and first advocates for the 9,000 residents of long-term care in Contra Costa County. Our primary objective is to address issues or situations that negatively impact the health, safety and dignity of residents living in long-term care and help to create a swift and immediate resolution to the problem whenever possible.

OSCC staff and volunteers maintain a regular presence in 400 plus long-term care facilities through out Contra Costa County visiting many facilities monthly or even weekly to ensure that we are accessible to residents, families and facilities. Our trained and seasoned Field Ombudsman receive, investigate and resolve complaints made by or on behalf of residents of long-term care.

We are change agents in our community reaching beyond our core services of addressing issues of quality of life and quality of care for LTC residents and offering education to facilities, families and the community at large on issues affecting aging, culture change, dementia care, placement, end of life care and many more.

WHEN

We'll work with your schedule.

WHERE

2255 Contra Costa BlvdPleasant Hill, CA 94523

(37.94582,-122.06075)
 

SKILLS

  • Nursing
  • Case Work / Management
  • Hospice Care

GOOD FOR

  • People 55+

REQUIREMENTS

  • Driver's License Needed
  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 10-15 hours a month

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