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Elder Advocate/Field Ombudsman

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Empowered Aging: Formerly Ombudsman Services of Contra Costa, Inc.

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Positions Description - Contra Costa, Solano and Alameda County!

The Field Ombudsman is a critical and trusted leader within the OSCC team empowered to address issues negatively impacting the lives of long-term care residents through facility coverage and investigation as on behalf of residents in long-term care. Field Ombudsmen are called to facilities to mediate, negotiate and bring about resolution between residents, facilities and family members. Our job is not to "fix" the issue for the resident, but rather empower the resident to address the issue, when possible, and work cooperatively with all parties to bring about change and progress. We support compliance through education model and find that Field Ombudsmen are often called upon to provide on the spot education and information for facility staff and administrators.

Objectives
Protect the rights and preserve the dignity of residents living in long-term care facilities in Contra Costa County.

Responsibilities

- Monitor assigned long term facilities for quality of care, quality of life and violation of residents' rights
- Advocate on behalf of facility resident
- Receive, investigate and resolve complaints on behalf of resident
- Work to resolve systemic problems that affect residents living in long-term care

Skills Required
- Patience
- Strong Communication Skills
- Ability to work well with diverse groups of people in complicated situations
- Eagerness to work with the aging community.

Prerequisites
- Be at least 18 years old
- Must not have worked in a long-term care facility in the past 12 months
- Complete and submit an application packet
- Ability to in
- Access to reliable transportation

Training
40 Hour initial training over the course of several weeks.
2-hour ongoing monthly in-service meeting

Commitment
10-15 hours per month(includes travel, phone calls, and monthly in-service)**

Benefits
- Free ongoing training and educational opportunities regarding aging, dementia, long-term care and new innovations in health care.
- Community of like-minded individuals who are committed to the aging and long-term care
- Flexible schedule - Field Ombudsman set their own schedule and visit when it is convenient for them.

Supervision
Field Ombudsman receive ongoing support and mentoring from a designated staff member as they navigate the long-term care ombudsman and learn how to best serve residents and their families.

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About Empowered Aging: Formerly Ombudsman Services of Contra Costa, Inc.

Location:

2255 Contra Costa Blvd, CONCORD, CA 94518, US

Mission Statement

Empowered Aging, previously known as Ombudsman Services of Contra Costa, Solano and Alameda, started in Contra Costa County with just a few government grants, a single staff person, and a lot of determination. Over 50 years later, we have evolved, expanding our reach to meet the needs of our time that are impacting a vulnerable and vastly diverse senior community. We believe aging is a natural phase of life, deserving of respect and dignity. Every day we empower, educate, and partner with older adults and adults with disabilities to best meet their unique needs - from providing opportunities to stay connected to the activities they love to ensuring they are free from neglect and abuse. We also believe that when our elder community thrives, we all benefit from their unique contributions and collective wisdom. That is why Empowered Aging is focused on uniting individuals, organizations, and communities together around a common mission, a shared vision, and a path forward to a stronger, more equitable journey in aging. We do this through a variety of programs and collaborations within our community. For many older adults and adults with disabilities, we’re the only connection and the only engagement lifting their voices, enabling self-sufficiency, and fighting for their just place in society. While our organization has transformed over the years to address the challenges and change in the world, one thing remains the same: our focus on improving and strengthening the lives of our elders. There are a number of ways that you can get involved: Field Long-Term Care Ombudsman (Contra Costa, Alameda & Solano Counties): Advocating for residents in Long-term care facilities and their families. We understand that aging has its own set of unique challenges and difficulties that may include moving into a long-term care facility, and that it is our job to empower these residents and help to protect their right to personal choice and safety. Field Ombudsmen are called to facilities to mediate, negotiate and bring about resolution between residents, facilities and family members. Our job is not to "fix" the issue for the resident, but rather empower the resident to address the issue, when possible, and work cooperatively with all parties to bring about change and progress. We support compliance through education model and find that Field Ombudsmen are often called upon to provide on the spot education and information for facility staff and administrators. Auxiliary Ombudsman: If you want to support the work of Empowered Aging, but aren’t able to commit to becoming a Field Ombudsman consider joining our OmbudsAuxiliary where you may be asked to work on the following board service related programs/tasks: Office Assistance, Advisory Council, Community Education Friendly Visiting and Telephone Reassurance Volunteer (Solano County): Our mission is to connect older adults who are at risk for social isolation with caring individuals who volunteer to help combat negative health effects associated with loneliness and social isolation. We offer our participants safety, companionship, and engagement through consistent weekly telephone calls, video conferencing, in-home visits (when safe), and a variety of other innovative quality interactions. These visits also serve as a way to assess for safety risks and any unmet needs with the opportunity to connect clients with necessary community resources and services that they might not have been able to access otherwise. Elder Justice League (Solano County): Join our Elder Justice League and learn how you can help combat the abuse of vulnerable seniors and disabled adults in Solano County. We’re looking to organize groups in churches, senior communities, adult programs and more to offer education about abuse, as well as peer-to-peer counseling.

Description

Empowered Aging, previously known as Ombudsman Services of Contra Costa, Solano and Alameda, started in Contra Costa County with just a few government grants, a single staff person, and a lot of determination. Over 50 years later, we have evolved, expanding our reach to meet the needs of our time that are impacting a vulnerable and vastly diverse senior community.



We believe aging is a natural phase of life, deserving of respect and dignity. Every day we empower, educate, and partner with older adults and adults with disabilities to best meet their unique needs - from providing opportunities to stay connected to the activities they love to ensuring they are free from neglect and abuse. We also believe that when our elder community thrives, we all benefit from their unique contributions and collective wisdom. That is why Empowered Aging is focused on uniting individuals, organizations, and communities together around a common mission, a shared vision, and a path forward to a stronger, more equitable journey in aging. We do this through a variety of programs and collaborations within our community. For many older adults and adults with disabilities, we’re the only connection and the only engagement lifting their voices, enabling self-sufficiency, and fighting for their just place in society.



While our organization has transformed over the years to address the challenges and change in the world, one thing remains the same: our focus on improving and strengthening the lives of our elders.



There are a number of ways that you can get involved:





  • Field Long-Term Care Ombudsman (Contra Costa, Alameda & Solano Counties): Advocating for residents in Long-term care facilities and their families. We understand that aging has its own set of unique challenges and difficulties that may include moving into a long-term care facility, and that it is our job to empower these residents and help to protect their right to personal choice and safety. Field Ombudsmen are called to facilities to mediate, negotiate and bring about resolution between residents, facilities and family members. Our job is not to "fix" the issue for the resident, but rather empower the resident to address the issue, when possible, and work cooperatively with all parties to bring about change and progress. We support compliance through education model and find that Field Ombudsmen are often called upon to provide on the spot education and information for facility staff and administrators.


  • Auxiliary Ombudsman: If you want to support the work of Empowered Aging, but aren’t able to commit to becoming a Field Ombudsman consider joining our OmbudsAuxiliary where you may be asked to work on the following board service related programs/tasks: Office Assistance, Advisory Council, Community Education


  • Friendly Visiting and Telephone Reassurance Volunteer (Solano County): Our mission is to connect older adults who are at risk for social isolation with caring individuals who volunteer to help combat negative health effects associated with loneliness and social isolation. We offer our participants safety, companionship, and engagement through consistent weekly telephone calls, video conferencing, in-home visits (when safe), and a variety of other innovative quality interactions. These visits also serve as a way to assess for safety risks and any unmet needs with the opportunity to connect clients with necessary community resources and services that they might not have been able to access otherwise.


  • Elder Justice League (Solano County): Join our Elder Justice League and learn how you can help combat the abuse of vulnerable seniors and disabled adults in Solano County. We’re looking to organize groups in churches, senior communities, adult programs and more to offer education about abuse, as well as peer-to-peer counseling.


Health & Medicine
Homeless & Housing
Seniors

WHEN

We'll work with your schedule.

WHERE

2255 Contra Costa BlvdPleasant Hill, CA 94523

(37.94582,-122.06075)
 

SKILLS

  • Nursing
  • Case Work / Management
  • Hospice Care

GOOD FOR

  • People 55+

REQUIREMENTS

  • Driver's License Needed
  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 10-15 hours a month

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