Intake volunteer assistant


Cause Areas


It's flexible! We'll work with your schedule.


1111 9th Street, Suite 230Des Moines, IA 50314


Key responsibilities:

- Perform case updates in the online case management system.

- Scan, attach and fax client and legal documents.

- Answer, screen and direct incoming telephone calls.

- Organize and maintain office supplies in storage areas.

- File casework in case folders and filing cabinets.

- Other duties and tasks as assigned by supervisor(s).


- Ability to maintain confidentiality and follow established policies and procedures.

- Familiarity with the use of computers, phones and general office equipment.

- Pleasant, patient and dependable.

Training and Support:

- Volunteer will be trained on Iowa Legal Aid’s computer and telephone systems as well as office equipment.

- Volunteer will receive support and supervision from Iowa Legal Aid’s staff and/or AmeriCorps members.

Time Commitment:

- Iowa Legal Aid’s Hotline is looking for volunteers who can commit to 5 or more hours per week.

Position Location:

- Volunteer must be available to come during business hours into the Central Iowa Regional Office located at 1111 9 th Street, Suite 230 in Des Moines.

Position Benefits:

- Gain experience working in a professional legal setting.

- Work with dedicated, passionate and collegial staff and volunteers.

- Positively impact members of your community.

If you are interested in this volunteer position, please visit the "Careers and Volunteers" page at


  • Administrative Support
  • Customer Service
  • Data Entry

Good Match For

People 55+

Requirements & Commitment

  • Must be at least 18
  • 5 or more hours per week
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