Customer Service Survey Assistant- Brooklyn Center


Cause Areas


It's flexible! We'll work with your schedule.


Northwest Family Service Center7051 Brooklyn BlvdBrooklyn Center, MN 55429


Primary Responsibilities of Survey Volunteers:

  • Greet Clients warmly and offer them a survey
  • If English is not the client’s primary language, offer a survey in one of the available languages
  • Answer general questions about surveys or available services in the building
  • Collect completed surveys
  • Notify Volunteer Coordinator if surveys or supplies need to be ordered
  • Screen clients as they enter the 2 nd floor lobby and determine the areas to which they need to be referred to get the most efficient service.
  • Other duties as requested


  • Volunteers do best at this position if they enjoy interacting with diverse populations, have good listening and communication skills, and are able to work as part of a helping team.
  • Bi-lingual skills in Hmong, Russian, Spanish, and/or Somali are helpful but not required. Must be fluent in conversational and written English.
  • The ability to establish and maintain appropriate boundaries, and maintain client confidentiality is required.
  • Volunteers must be reliable and keep the agreed schedule whenever possible.

Time Commitment:

  • We would appreciate a commitment of at least 3 months
  • Minimum of one 3 hour shift per week: Monday-Friday between 9:00am-4:00PM

To apply to become a volunteer, please fill out this application:


  • Customer Service
  • People Skills
  • Verbal / Written Communication

Good Match For

People 55+

Requirements & Commitment

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • At least one shift per week for 3 months

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