Survey Administration Volunteer- Downtown MPLS (HSB)

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Purpose: Provide to and collect from clients, the HSPH departmental uSPEQ customer input survey (CIS). The uSPEQ CIS is a customer feedback tool that provides information about how clients perceive the services they receive from us. Training will be provided and includes guides and standard operating procedures.

Primary Responsibilities:

• Collect blank surveys, pens, clipboards, and batch forms from the 7 th floor at HSB.
• Approach clients and provide the uSPEQ survey.
• Collect and place completed surveys in the "To be Reviewed" box on the 7 th floor at HSB.
• Complete batch forms.
• Request blank surveys be printed as needed.

Requirements:

• Positive attitude with exceptional customer service skills
• Experience working with and serving diverse populations
• Good listening and communication skills
• The ability to establish and maintain appropriate boundaries with staff and clients, and maintain client confidentiality
• Ability to follow direction and attention to details
• Ability to act professionally, representing Hennepin County
• Volunteers may use bi-lingual skills to help visitors communicate their needs to the staff - Somali, and/or Spanish are helpful but not required.
• Volunteers must by fluent in conversational and written English.
• Volunteer must complete the application, interview and orientation process, provide at least 1 reference, pass a background check, attend training program, and adhere to department policies.
• A volunteer must be a minimum age of 18 years.

Time Commitment:

• We require a 2-4 hour time block, one time per week. (Preferred day is Monday)
• We ask for a 3 month commitment to this volunteer role.

Supervision: The volunteer will be supported by the Quality Assurance Administrator, along with the coordinator of volunteers will supervise this role.

Benefits:

• Feedback is available / provided by an On-Site Coordinator to assist volunteer in achieving the highest quality of work results.
• Volunteers gain experience working with individuals from different language and cultural backgrounds.
• Volunteers gain experience assisting staff in a county government Human Services department.
• Volunteers experience the positive feelings of assisting people in need.
• Volunteers can be reimbursed monthly for related transportation/parking expenses within allowable limits by completing a report form.
• Human Services training opportunities are available at no cost.
• A letter of recommendation can be written on request after completion of the minimum time commitment.

To apply to become a volunteer, please fill out this application: https://www.volgistics.com/ex/portal.dll/ap?AP=414494143