Volunteer Ushers

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Position: JPAC Usher

The Usher is responsible for the seating and the safety of patrons in the Jamaica Performing Arts Center (JPAC) theater (seating capacity up to 400) and other spaces as directed. Front of House staff are expected to offer the highest level of customer service possible to guests, donors, visiting artists, artist management, patrons, and any other member of the public or administration they may encounter. Staff are also expected to carry out any job function management deems as appropriate and within the scope of caring and maintaining for the theater, customer service, audience experience, pre-show prep, post-show breakdown, guest and staff safety/emergency response/security.

Responsibilities:

• Politely directing and escorting patrons to their seats and follow proper procedures for assisting patrons with disabilities.

• Provide patrons with programs and other relevant materials.

• Check assigned section for cleanliness, potential safety issues, and lost and found items.

• Assist staff with the enforcement of house rules.

• Remain at assigned post throughout the event unless taking an assigned break.

• Attend pre-event Usher meetings and other trainings as required by management.

• Gain an in-depth knowledge of all spaces within JPAC and have a good understanding of evacuation procedures from all points within the venue.

• Other duties as directed.

Requirements:

• Ability to lift 50 lbs waist high, and able to assist with set up of furniture for events as directed.

• Ability to read small print.

• Ability to climb steps, descend/ascend ramps and inclines/declines repeatedly

• Ability to stand for long periods of time.

• Work in a fast-paced, busy environment with conditions such as noise, heights, dark/dim/absence of lighting.

• Ability to bend, stretch, reach and kneel without restriction.

• Must be able to communicate effectively in English.

• Must be able to open theater doors repeatedly throughout shift.

• Deal effectively with a wide range of personalities and situations requiring diplomacy, tact, friendliness, and firmness.

• Ability to act professionally while working with contracted personnel for performance

• Demonstrate an understanding of, sensitivity to and appreciation for the diverse ethnic, socio-economic, disability and gender diversity of guests and staff attending or working JPAC.

• Maintain a professional and well-groomed appearance, adhering to JPAC uniform requirements

• Work varied shifts, including nights, weekends, and holidays

• Experience with Two Way Radios is preferred

• Ability to work on call or short notice.