Madge Phillips Center Shelter Volunteer Assistant


Cause Areas


It's flexible! We'll work with your schedule.


318 5th Street SECedar Rapids, IA 52401


The Madge Phillips Center (MPC) Shelter Volunteer Assistants will support emergency shelter staff during overnight hours (11:00 p.m-7:00 a.m). Principle duties and responsibilities include:

  • Maintain confidentiality and security of the shelter environment without compromise at all times in accordance with the Waypoint Confidentiality Policy
  • Field and respond to phone calls by collecting data on calls for emergency shelter, domestic violence support, providing information and referrals, taking messages, and providing a triage screening to callers for admission to emergency shelter programs throughout the community.
  • Provide non-judgmental support to residents in shelter
  • Document in shelter logs at stated intervals, according to Waypoint record keeping procedures, supporting maintenance of daily logs in the emergency shelter
  • Assist shelter staff with program components as assigned
  • Restock supply areas
  • Cleaning tasks within shelter bedrooms and common areas of the facility

Please visit our website for a volunteer application and additional opportunities or contact Brittany ( for more information.


  • Multi-Tasking
  • People Skills
  • Crisis Intervention
  • Relationship Building

Good Match For


Requirements & Commitment

  • Background Check
  • Must be at least 16
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