Ambassador Volunteer Uptown and Downtown Divisions Augusta VA Medical Center


Cause Areas


It's flexible! We'll work with your schedule.


Augusta VA Medical Center950 15th StreetAugusta, GA 30901


TITLE: Charlie Norwood VA Medical Center Ambassador Volunteer

LOCATION: VA Augusta, Georgia

950 15th Street Augusta, GA 30901 706-733-0188 extension 3020/3022

PURPOSE: To provide excellent customer service by greeting and assisting Veterans and visitors the moment they enter the facility.

RESPONSIBILITIES: In a polite and professional manner, Ambassadors will direct

and/or escort Veterans, family members, and visitors to the

appropriate office or service within the facility and provide

information about the organization, its functions, activities and


Volunteer Ambassadors must attend training sessions provided

by VA staff, practice good personal hygiene and fulfill the duties

outlined in this position description. Furthermore, Ambassadors

are expected to be reliable and honor their commitment, be

punctual, and record Volunteer hours in VSS.

IMPORTANT NOTE: If an Ambassador is unable to be on site at the agreed upon date and time and their absence has not been pre-arranged with a minimum of two weeks’ notice with the Lead Volunteer, it is the individual Ambassadors responsibility to find a substitute to cover their shift by calling other Ambassadors on the roster.

CONTRIBUTION: VA Ambassadors interface with VA staff and other volunteers in a

combined effort to provide quality service for Veterans. This is

accomplished by directing, escorting, assisting with check-in,

providing accurate information and recording complaints.

Ambassadors contribute to a seamless operation in a cooperative


QUALIFICATIONS: This position is ideal for those who have an interest in working

directly with the public. Good interpersonal skills are a

prerequisite as this position involves constant contact with

Veterans, family members, visitors, other volunteers and Medical

Center staff. Ambassadors must have the ability to stand for

prolonged periods of time, be able to push wheelchairs, have

extensive knowledge of hospital layout and services for

information and escort purposes, and be able to work with minimal


SUPERVISORS: Ambassador/Information Desk Lead Volunteers and VAVS Staff

TIME COMMITMENT: Ambassadors are asked to commit to either a morning

(7 a.m.- 3 p.m.) (7:30 - 11:30) or afternoon (11:30 - 4:30) shift.

BENEFITS: This position offers direct contact with the public in a relaxed,

friendly environment and provides an opportunity for

Ambassadors to cultivate their communication and interpersonal



  • Patient Care
  • Veteran Care

Good Match For

Teens People 55+

Requirements & Commitment


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