Social Media Internship

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Social Media Marketing Internship - Fall 2016

Ten Thousand Villages of Austin (TTV) is a 501(c)(3) fair trade retailer of artisan-crafted works from across the globe. A founding member of the World Fair Trade Organization (WFTO), Ten Thousand Villages sees fair trade as an alternative approach to conventional international trade. We seek to establish long-term buying relationships in places where skilled artisans are under- or unemployed, and in which they lack other opportunities for income.

Featuring products from more than 130 artisan groups in 38 countries, we are part of a network of over 70 retail outlets throughout the United States selling Ten Thousand Villages products. As one of the world’s oldest and largest fair trade organizations, Ten Thousand Villages has spent more than 60 years cultivating trading relationships in which artisans receive a fair price for their work and consumers have access to distinctive handcrafted items.

We are currently seeking an Intern who is passionate about Fair Trade, our mission, and is interested in helping our Austin store reach "the next level"! This position is perfect for any student looking to gain more hands-on experience in social media marketing or desiring insight into how a non-profit organization is managed!

Internship Responsibilities:

Social Media (50%)

• Work with the Marketing Committee and Volunteer Coordinator to manage TTV-Austin’s social media presence, using our Editorial Calendar and Hootsuite to post items about our store, Fair Trade, and events across our Facebook, Instagram and Twitter profiles
• Create social media reports and monitor activity and impact of posts
• Develop and implement creative techniques to increase reach and engagement and build community
• Create and implement innovative ways to utilize social media as a means to attract potential customers and volunteers, and as an educational tool to inform the public on Fair Trade
• Monitor Google Alerts for global fair-trade events and news, and share relevant content when appropriate

Customer Service (15%)

• Spend 1-2 hours a week on our sales floor, engaging customers and familiarizing yourself with TTV products
• Watch the "New Item Videos" every month and work with the Inventory Manager to tell the stories in store
• Verbally market upcoming events and initiatives to customers

Marketing (35%)

• Create and post fliers about major store events
• Create event pages on Facebook, Do512, and other online calendars; promote events through social media
• Research and write about artisan groups that TTV works with on social media outlets
• Assist with planning and promoting of Fair Trade events in Austin and surrounding communities
• Develop productive partnerships on and offline with other entities, and review pop-up sale opportunities
• Contribute to creative, strategic marketing efforts focusing on Holiday community events and shopping

Preferred Skills

• Excellent communication skills (verbal, written, electronic)
• Enjoys using Social Media - Facebook, Twitter and Instagram experience essential; Pinterest desirable
• Marketing and/or Customer Service experience preferred
• Graphic Design experience a plus (not required)
• Able to take initiative and step outside comfort zone to learn

Internship Perks

• 20% off all purchases at Ten Thousand Villages of Austin (!)
• Positive, creative, and fun work environment at one of the World’s Most Ethical Companies (*Ethisphere Institute)
• Opportunities to network with like-minded community members
• Professional development through Ten Thousand Villages staff evaluations and relevant training sessions

How to apply

Interested applicants should submit brief letter of interest and resume to the Volunteer Coordinator, Alex Peters, at volunteers.austin@tenthousandvillages.com. Internship requires 10-15 hours per week based in our new location at 4803 Burnet Rd (some hours can be completed remotely) and will begin in September 2016.