(42.34733,-87.85528)
 

Cause Areas

When

It's flexible! We'll work with your schedule.

Where

671 S. Lewis AvenueWaukegan, IL 60085

About

General Summary

  • Assist Receptionist by providing coverage of switchboard and reception, maintaining the agency's image through professional greeting and directing of visitors and callers.

  • Appropriately interacts with clients and visitors, requiring sensitivity to vulnerable client population.

  • Work involves offering general information about Catholic Charities’ services to callers and visitors.

Important Skills

  • Good communication skills

  • Previous experience with customer service, answering phones, or working with the public is helpful.

  • Ability to multitask

  • Ability to observe the confidential nature of the agency's service to its clients

Key Functions

  • Professionally greet callers and visitors

  • Secure sufficient minimum information necessary to direct calls to appropriate area

  • Deal appropriately with problematic clients following pre-established procedures

  • Effectively operate multi-line switchboard and answer calls within two to four rings

  • May assist with some clerical tasks including sorting mail, preparing mailings, etc.

Skills

  • Administrative Support
  • Customer Service
  • Office Reception

Good Match For

People 55+

Requirements & Commitment

  • Background Check
  • Must be at least 21
  • Orientation or Training
  • One day a week- 10 a.m. to 2 p.m on Wednesdays
  • Protecting God's Children Training
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