• A group opportunity. Invite your friends.
  • 139 people are interested

Give a Struggling Parent Hope: Be a TALK Line Telephone Counselor

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ORGANIZATION: Safe & Sound (formerly San Francisco Child Abuse Prevention Center)

  • A group opportunity. Invite your friends.
  • 139 people are interested
Give a Struggling Parent Hope
Parenting is a difficult job. As a TALK Line Volunteer Counselor, you can help struggling parents gain the hope and resiliency needed to persevere


Time Commitment: 1 full year (52 weeks), 5 hours per week

Training Required: 38 hours, 6-part series over 3 weeks

Location: Remote

The TALK (Telephone Aid in Living with Kids) Line is a 24-hour, volunteer-run, parent & caregiver support warmline responding to over 10,000 calls per year. We provide early interventions, support, and community-based referrals to parents and caregivers experiencing stress. Volunteers respond to incoming calls and also provide regular follow-up calls to parents and caregivers with heightened needs. Parenting is a difficult job and as a TALK Line Phone Operator you will be part of a supportive network that parents and caregivers can rely on in times of need. This is a remote position and can be done from home as long as you have a quiet, confidential space and secure internet access. Our TALK Line volunteers find personal fulfillment, deep connection, and gain valuable skills through their experience. Apply Today!

Volunteer Responsibilities & Requirements:

  • Volunteers must complete an initial 38-hour virtual training
  • Work (at least) one, 4-hour shift on the line per week for a minimum of 1 full year (52 weeks / 208 hours). Open shifts are Monday-Friday between 8am-5pm
  • Make weekly, outgoing calls to assigned parent-clients desiring ongoing support
  • Attend a weekly, one-on-one, meeting with a supervisor
  • Must be at least 18 years of age to participate and pass a criminal background check.
  • For those wishing to stay on as active volunteers after the initial year, we ask that you hold at least one shift per month.

Training Topics Include

  • Trauma informed & healing centered care
  • Harm Reduction
  • Crisis Intervention & De-Escalation
  • Five Protective Factors Framework for Strengthening Families
  • Intentional & Anti-Oppressive Peer Support
  • And more


Sat. 10/01, 9am - 5pm

Sun. 10/02, 9am - 5pm

Wed. 10/05, 6pm - 9pm

Wed. 10/12, 6pm - 9pm

Sat. 10/15, 9am - 5pm

Sun. 10/16, 9am - 5pm

To Learn More & Apply: contact our Volunteer & Community Engagement Manager volunteer@safeandsound.org and put "TALK Line Volunteer" in the subject line of your email.

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About Safe & Sound (formerly San Francisco Child Abuse Prevention Center)


1757 Waller Street, San Francisco, CA 94117, US

Mission Statement

To prevent child abuse and reduce its devastating impact.


Safe & Sound (formerly San Francisco Child Abuse Prevention Center) has been working to prevent child abuse and reduce its devastating impact for over 40 years. We empower kids in classrooms across the city to protect themselves, help parents cope effectively with stress by engaging them in counseling and support services, and provide a best in class approach to children's advocacy through our strategic partnerships with city and county agencies.

To learn more about volunteer opportunities with Safe & Sound, visit http://safeandsound.org.


Children & Youth
Crisis Support
Children & Youth, Community, Crisis Support


We'll work with your schedule.


1757 Waller StreetSan Francisco, CA 94117



  • Counseling / Mental Health
  • Crisis Counseling
  • Community Outreach
  • People Skills
  • Child Welfare
  • Relationship Building


  • People 55+
  • Group


  • Background Check
  • Must be at least 21
  • Orientation or Training
  • 4 hours per week for 12 months
  • 38 hour virtual training

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