Resource Counseling Advocate - Minneapolis or Maplewood

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Make a difference in someone's life by connecting them with community resources! Resource Counseling Advocates are responsible for providing crisis intervention, supportive counseling, information, and referral services to individuals who call or walk into Tubman. Opportunities to volunteer are available at our Minneapolis and Maplewood locations.

Impact & Benefits

  • Provide immediate response and support to individuals in difficult situations or crisis
  • Gain experience offering supportive counseling in response to a variety of life situations
  • Make a difference in someone’s life by providing a bridge to community resources
Position Responsibilities
  • Follow agency guidelines as you interact with clients, clarifying the client’s concerns and needs, providing support, and referring clients to community resources and programs
  • Communicate and collaborate within your team to provide coordinated services to clients
  • Remotely answer voicemails and connect with clients via personal phones and email.
Position Qualifications
  • Ability to work well under pressure, independently, and remain calm in response to crisis situations
  • Excellent communication skills, including active listening and the ability to respond appropriately to client needs; ability to analyze client and team situations
  • Ability to work with diverse teams and clients to foster a culturally inclusive environment
  • Flexibility to adapt in the moment while working in a fast-paced environment
  • Comfortable using a computer - this position involves using basic computer programs, researching the internet, utilizing excellent organizational skills, and virtual communication
  • Ability to maintain a working knowledge of community resources

Time Commitment and Availability

  • 8 hours/week minimum for 6 months preferred, including orientation/training
  • Position may be done remotely, on-site, or a combination of both depending on safety guidelines
  • Days and times of available shifts are as follows:
    • Chrysalis Center (Mpls): Monday‐Thursday 9 am‐1 pm, 1‐5 pm; Friday 9 am-1 pm, 11 am -3 pm
    • Tubman East (Maplewood): Monday‐Friday 8 am‐12 pm, 12‐4 pm, 4 - 8 pm

Applications are available on our website

We encourage applications from people of color, multilingual speakers, people of all genders, veterans and people with disabilities.

7 More opportunities with Tubman

About Tubman


3111 1st Ave S, Minneapolis, MN 55408, US

Mission Statement

To advance opportunities for change so that every person can experience safety, hope, and healing.


Each year Tubman helps nearly 25,000 people of all ages, genders, and cultural backgrounds who are facing relationship violence, sexual assault, exploitation, homelessness, addiction, mental health challenges, or other forms of trauma. We provide safe shelter, legal services, mental and chemical health counseling, youth programs and community education.

Advocacy & Human Rights
Crisis Support


We'll work with your schedule.


4432 Chicago Ave S1725 Monastery WayMinneapolis, MN 55407



  • Customer Service
  • Problem Solving
  • Critical Thinking
  • People Skills
  • Relationship Building
  • Verbal / Written Communication




  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 8 hours/week minimum for 6 months (Weekdays)
  • People of color, all genders, multilingual speakers and people with disabilities encouraged to apply

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