Resource Counseling Advocate - Minneapolis or Maplewood

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ORGANIZATION: Tubman

Role Summary

Answering Tubman’s crisis and resource line and assisting clients in‐person or remotely, our Resource Counseling Advocates are responsible for providing crisis intervention, supportive counseling, general information, and referral services to individuals who call or come into Tubman.

Impact & Benefits

  • Provide immediate response and support to individuals in difficult situations or crisis
  • Gain experience offering supportive counseling in response to a variety of life situations
  • · Make a difference in someone’s life by providing a bridge to community resources
Position Responsibilities
  • Follow agency guidelines as you interact with clients, clarifying the client’s concerns and needs,
  • providing support, and referring clients to community resources and programs
  • ·Communicate and collaborate within your team to provide coordinated services to clients
  • Remotely answer voicemails and connect with clients via personal phones and email
Position Qualifications
  • Ability to work well under pressure, independently, and remain calm in response to crisis situations
  • Excellent communication skills, including active listening and the ability to respond appropriately to client needs; ability to analyze client and team situations
  • Ability to work with diverse teams and clients to foster a culturally inclusive environment
  • Flexibility to adapt in the moment while working in a fast-paced environment
  • Comfortable using a computer - this position involves using basic computer programs, researching the internet, utilizing excellent organizational skills, and virtual communication
  • Ability to maintain a working knowledge of community resources

Time Commitment and Availability

  • 8 hours/week minimum for 6 months preferred, including orientation/training
  • Position may be done remotely, on-site, or a combination of both depending on safety guidelines
  • Days and times of available shifts are as follows:
  • Chrysalis Center (Mpls): Monday‐Thursday 9 am‐1 pm, 1‐5 pm; Friday 9 am-1 pm, 11 am -3 pm
  • Tubman East (Maplewood): Monday‐Friday 8 am‐12 pm, 12‐4 pm, 4 - 8 pm

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About Tubman

Location:

4432 Chicago Ave, Minneapolis, MN 55407, US

Mission Statement

To advance opportunities for change so that every person can experience safety, hope, and healing.

Description

For more than 45 years, Tubman has helped people of all ages, all genders, and all cultural backgrounds struggling with relationship violence, substance abuse, mental health, and other forms of trauma. Throughout the Twin Cities, Tubman provides safe shelter, legal services, counseling, youth programming, and community education. Last year, we helped about 17,700 people in Hennepin, Ramsey, and Washington counties and the surrounding area, get the support and information they need to experience safety, hope, and healing.

CAUSE AREAS

Advocacy & Human Rights
Crisis Support
Advocacy & Human Rights, Crisis Support

WHEN

We'll work with your schedule.

WHERE

4432 Chicago Ave S1725 Monastery WayMinneapolis, MN 55407

(44.922398,-93.263)
 

DATE POSTED

September 28, 2021

SKILLS

  • Customer Service
  • Problem Solving
  • Critical Thinking
  • People Skills
  • Relationship Building
  • Verbal / Written Communication

GOOD FOR

N/A

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 8 hours/week minimum for 6 months (Weekdays)
  • People of color, all genders, multilingual speakers and people with disabilities encouraged to apply

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