North Central Blood Services: Donor Ambassador


(44.9322,-93.0761)
 

Cause Areas

When

It's flexible! We'll work with your schedule.

Where

Various Twin Cities Metro Area LocationsTwin Cities Area, MN 55107


About

Location: Red Cross FixedBloodDonationCenters and Blood Drives

Purpose:

The Donor Ambassador is important to the American Red Cross-Blood Services mission by helping to regulate work flow, ensure the safety of our donors following blood donation, and providing friendly, courteous and knowledgeable customer service to blood donors, employees, community partners and visitors.

Key Responsibilities:

  1. Provide excellent customer service to blood donors, visitors and partners by welcoming people to the site and thanking them when they leave.
  2. Assist donors with the check-in process and ask donors to read required donation forms.
  3. Assemble required paperwork for donors to take to health historian.
  4. Honor donor appointments and schedule walk-ins around scheduled appointments.
  5. Monitor donors post-donation for adverse reactions and respond according to established protocols.
  6. Prepare and maintain lobby and canteen areas for donors, organize Red Cross reading material, make beverages, setting out food, and restocking.
  7. Engage donors in conversation and encourage re-signs for future blood donation appointments.
  8. Direct all questions regarding donation process, day of donation eligibility, health history, or blood safety to appropriate Red Cross staff.
  9. Assist staff with a variety of clerical tasks and any other duties as assigned.

Qualifications and Requirements:

  • Willingness to support the American Red Cross Mission.
  • Excellent verbal communication and customer service skills.
  • Reliable and dependable.
  • Friendly, courteous and enjoy working cooperatively with donors and staff.
  • Able to identify signs and symptoms of adverse reactions and respond appropriately utilizing established Red Cross protocols.
  • Physically able to perform duties of position, including frequent standing, walking and sitting. Occasional bending and stooping is required.
  • Basic computer skills helpful, but not required.
  • Understands and is able to follow all policies and procedures regarding Confidentiality, Code of Conduct and Business Ethics, Safety and Security.
  • Minimum 16 years of age.

Training:

  • American Red Cross-Blood Services Orientation
  • On-the-job Training
  • Annual Refresher Training

Time Commitment: Volunteers are asked to commit to a minimum of 20 hours over a four-month period (1 shift a month). Shifts run between 5-6 hours, depending on the location. Day, evening and weekend hours are available, and scheduling is flexible.

Skills

  • People Skills
  • Relationship Building
  • Verbal / Written Communication
  • Healthcare
  • Multi-Tasking
  • Community Outreach

Good Match For

Teens People 55+

Requirements & Commitment

  • Background Check
  • Must be at least 16
  • Orientation or Training
  • Minimum 1 shift per month (5-6 hours)
  • Prefer 6 month minimum commitment
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