Thrift Shop Customer Service (floor person)

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Tasks and Responsibilities may include:

• Assist customers on the sales floor and at the display counters
• Be familiar with the shop prices and product
• Empty out the change rooms
• Straighten merchandise on racks and shelving, dusting when/where needed
• Stock shelves and racks in shop with priced items
• Back up for cashier to help with bagging purchases
• Be familiar with and support shop policy including provincial customer service guidelines
• Explain the shop operations and how MCC uses the money raised
• Providing friendly service and a positive experience in the shop for all customers, donors and other volunteers

Skills/ Knowledge/ Attitude Requirements:

• Friendly and engaging personal style, strong interpersonal skills with people of all ages and backgrounds required
• Healthy balance of patience and energy required
• Ability to lift and move items an asset

Training and Development offered:

• Position specific orientation will be provided
• Job shadowing and training meetings offered as available
• Other training and skills development
• Policy and procedure manual available at all times