Commitment Time Frame:
4 Months prior to festival and throughout festival weekend.
Prefer two years' management experience and/or technical experience. Must be outgoing and have excellent communication and organizational skills. Knowledge of ticketing options and procedures a plus.
- Manage all aspects of box office set up, ticketing and accounting at each box office location.
- Oversee Will Call and Day of Show ticket sales
- Learn ticketing system and help train volunteers.
- Review and refine box office policy. Determine:
- How comp requests will be handled
- How will-call will work
- How presales/same-day sales/rush sales will work
- How web orders will work
- How voucher checking will work
- Manage and process all pass sales - phone orders, internet orders and walk up
- Supervise box office volunteers
3 months out:
- Work with Volunteer Coordinator to schedule pre-ticketing sales and coordinate volunteers
- Determine any equipment needs and acquire, order ticket stock, order pass stock, ticket printer, ensure proper phone line and fax line set-up, etc.
- Code ticketing software with film screenings, venues, etc.
- Coordinate all ticketing for the Gala Events and parties as needed.
1 Month Out:
- Open tickets sales
- Train all ticketing agent volunteers.
- Organize press, filmmaker, pre-approved complimentary tickets and VIP check in. Work with Festival Producer/Directors for complimentary tickets to be released.
- Open and Close each shift to balance all sales or manage with shift leader or Theatre Manager.
- cash box
- Passes/Wrist bands
- Physical Tickets
- Ensure there is adequate stock of tickets, passes, etc., at all venues/box offices.
- Collect all ticket sales logs at the end of each day and verify that all money and sales are balanced.
- Provide end-of-day online ticket report to each venue’s Theatre Manager.
- Responsible for all badges
- Track all VIP, filmmaker and Sponsors
- Report at end of each day, badges not collected
- Track attendance (e.g. total attendance, total ticket holders and badge holders etc.)
Return all equipment and clean up box office areas
Write wrap-up report including attendance figures and suggestions to improve department efficiency.
- Administrative Support
- Customer Service
- Event Planning / Management
Good Match For
Requirements & Commitment
- 2-4 hours/week pre-festival
- Availability for all 4 festival days