Summary of Position
The mock interview associate serves as a representative of the Pikes Peak Workforce Center (PPWFC) in providing mock interviews and individual evaluation and constructive feedback to adult job seekers. Job seekers will have varied levels of knowledge about industry standards for professional interview methods. The purpose is to provide personalized guidance to job seekers in the final phase of interview skill development. The objective is to deliver the employer-driven message of the Pikes Peak Workforce Center with regard to interviewing to help job seekers achieve the desired outcome from an interview.
- Meet one-on-one with job seekers to conduct mock interviews and highlight the job seeker’s strengths and weaknesses.
- Be prompt with scheduled mock interview appointments and employ the PPWFC’s customer service standards at all times.
- Answer interview-related questions and provide constructive feedback to customers, adhering strictly to PPWFC curriculum and interview standards.
- Work closely with PPWFC staff.
- Refrain from giving personal opinions on interview etiquette.
- Complete required tracking of volunteer hours, tasks completed, etc., as appropriate for position.
- Participate in volunteer evaluations to help improve mutual satisfaction and the volunteer program itself.
- Attend meetings, trainings and events as requested and when possible.
- Understand and adhere to all programmatic and agency policies, especially those concerning confidentiality.
- Must be at least 18 years old and possess a High School Diploma or GED
- Basic knowledge of interview best practices and techniques; Human Resources experience a plus
- The ability and willingness to stay consistent to the PPWFC message
- Commitment to provide excellent customer service
- Comfortable working directly with customers, i.e. public speaking
- The ability to provide honest, constructive feedback
- A high degree of professionalism, reliability and timeliness
Term Of Service
The volunteer must commit to a minimum of 6 months of service, at least 8 hours per month in 4 hour shifts.
- Expert training in interview skills and workforce development
- Increased skills in working with job seekers and diverse populations
- The privilege of providing an essential service to an unemployed or underemployed individual
- The opportunity to be an integral part of helping someone become work-ready and improve the economic vitality of the Pikes Peak Region
- Work with a great team of supportive, devoted professionals who are invested in your personal success
- Orientation to PPWFC and volunteer program will be provided and is mandatory before starting volunteer service.
- Position-specific training will be provided by PPWFC and is mandatory before starting volunteer service.
- Ongoing support from First Impressions Manager and designated department staff.
- Pre-scheduled appointments with customers
- Pre-prepared mock interview questions and feedback forms
Department Adult Services
Reports to First Impressions Manager and Programs Manager or Designee
Work ConditionsWork is performed in an office environment.
Selection, Training and Development Process
- Complete a PPWFC Volunteer Inquiry online at www.ppwfc.org or apply in person
- Interview with the First Impressions Manager
- Pass a background and reference check
- Complete all necessary volunteer paperwork
- Sign a written volunteer agreement to commit to a minimum of 6-months of service
- Attend mandatory orientation (provided by PPWFC)
- Complete mandatory position specific-training
- Public Speaking
- Customer Service
- Human Resources Training & Development
- Human Resources Strategy
- Case Work / Management
- Teaching / Instruction
Good Match For
People 55+ Group
Requirements & Commitment
- Background Check
- Must be at least 18
- Orientation or Training
- 8 hrs/month for 6 months
- 4 hour shifts