Live Chat Operator (virtual)


Cause Areas

When

It's flexible! We'll work with your schedule.

Where

This is a Virtual Opportunity, with no fixed address.

About

Position Title: Live Chat Operator
Reports to: Live Chat Director
Type of position: Volunteer, unpaid

Roles and Responsibilities:

* Connect with grieving parents online through our website
* Offer support and encouragement, while encouraging them to look into the many
services offered by Miscarriage Matters, Inc.
* Must be available on your mobile device or PC should someone need to connect
* Connection is made through text/typing messages - you won’t physically talk
with anyone.
* Must be knowledgeable in all Miscarriage Matters programs and website
* Must be able to log into chat at least 8-10 hours per week
* Must be able to log into chat for a 3-4 hour shift
* Keep track of all volunteer hours and submit them to manager every Saturday
* Must attend monthly team meetings
* Must be a team player
* Must be a self starter
* Must have a Facebook account
* Other duties may be assigned

Live chat hours are:

M-F 10am-10pm EST
S-Su 12pm-5pm EST

Qualifications and Education Requirements:

* High School diploma or GED
* Must have experienced a pregnancy loss

Preferred Skills:

* Compassionate/caring

Skills

  • Administrative Support
  • Basic Computer Skills
  • Bereavement Support
  • Relationship Building
  • Verbal / Written Communication

Good Match For

N/A

Requirements & Commitment

  • Must be at least 18
  • Orientation or Training
  • 3-4 hours shift.
  • Be able to communicate via computer & phone.

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