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Virtual Help Desk Technician - Volunteer from Home!

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WTA - Washington DC

  • A group opportunity. Invite your friends.
  • 221 people are interested
Graduation Day
Students Graduating from One Week of MS Office Training

The WTA pledges to end the Digital Divide in Washington DC by 2025. Never has this been more important than during the COVID-19 crisis, when computers are essential for distance learning and social distancing. We will accomplish this by providing free and low cost computers, training, Internet and tech support for disadvantaged people in Washington DC. That includes placing hundreds of laptops and tablets with first-time users every year. We are now planning launch a free tech support help-desk for DC residents on August 15th and are urgently seeking computer technicians and help-desk personnel to volunteers from their homes. Calls will be from first-time computer users, primarily seniors using Apple iPads and young adults using refurbished Windows 10 laptop computers.

This is virtual / work from home opportunity using industry standard Jira / Confluence software. After a short Zoom training, sign up for 1-8 hour shifts, then calls will be routed to your cell phone during these hours. You can also search our database of outstanding service requests and solve them when you can. It is ideal for help-desk workers, retires and computer techs who want to help needy populations of Washington DC during a time when they need your help the most. It is also a great way for A+ students to get real help-desk experience for their resume. For more information email Lou August, Executive Director of the WTA, at laugust@wildtech.org

More opportunities with WTA - Washington DC

No additional volunteer opportunities at this time.

About WTA - Washington DC

Location:

425 2nd St. NW, Washington, DC 20001, US

Mission Statement

Pioneering Character and Technology Education Through Service Learning

Description

The WTA engages students, the homeless, the unemployed and underprivileged populations in technology service learning. They learn valuable technology skills while serving needy populations. They operate their activities as though they are managing a real technology company (they are...albeit non-profit!), thus gain management skills and job experience leading to gainful employment. Service learning activities include:
- Computer refurbishing: Pick up quality surplus computers from generous corporations and government agencies and place then into needy schools and families. Our volunteers pickup, refurbish, deliver, and train low-income recipients of computers. Others are shipped to schools where students refurbish and place them.
- Training classes - Training community organizations in Excel, Word, Powerpoint and other popular software applications
-Students in our project-based multimedia program produce web sites for organizations in their local community. From these programs has emerged a statewide student-based technology company called "WildTech Student Enterprises". The program begins by training teachers in project-based technology curriculum, procedures, and how to act as entrepreneurs leading self-sustaining student-based technology enterprises in their schools

Computers & Technology
Employment
Homeless & Housing

WHEN

We'll work with your schedule.

WHERE

This is a Virtual Opportunity, with no fixed address.

SKILLS

  • E-commerce
  • PC Platform
  • Microsoft Office Suite
  • IT Help Desk
  • IT Consulting
  • Web Design

GOOD FOR

  • People 55+
  • Group

REQUIREMENTS

  • Must be at least 18
  • Very flexible. Daytime, evenings or weekends
  • People looking for incredibly fulfillling work serving the poor using their technology skills.

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