Cause Areas


It's flexible! We'll work with your schedule.


1528 27th St. S.E.Ruskin, FL 33570


Purpose : To serve as C.A.R.E’s customer service representative for telephone callers, email inquiries, visitors, supporters, adopters and donors.

Responsibilities :

  • Answer incoming phone calls and retrieve saved messages
  • Respond to email inquiries
  • Greet shelter visitors and have them sign guestbook
    • Respond to questions from visitors
    • Provide potential visitors a copy of current Petfinder list for review
    • Find Adoption Assistants to walk visitor around the shelter
    • Obtain vacancy status daily for cats, kittens, dogs and puppies and post in office
    • Provide information on alternative shelters and rescue groups
    • Direct and/or escort visitors to various areas of the shelter
    • Accept donations and provide receipts
  • Escort potential volunteers on a tour of the facility
  • Become familiar and stay current with: the facility, staffing, procedures, communications and postings on all boards, internal messages in your designated in box, and the animals in residence
  • Know how to use office equipment (i.e., photocopy machine, FAX, and computer)
  • Keep the reception area, front and back offices, and supplies clean and/or tidy


  • A pleasant people-oriented manner
  • Good customer service skills
  • Professional phone voice
  • Ability to deal with people in difficult circumstances
  • Good listening skills
  • Ability to listen, understand and communicate effectively (verbally and in writing)
  • Ability to understand and communicate C.A.R.E.’s standard operating procedures, programs, policies, and services
  • Ability to use, refer to and relate C.A.R.E. procedures and policies by using reference material (i.e., Volunteer handbook, Office Manual, etc.)

Training :

  • Volunteer Orientation
    • Read and Understand the Volunteer Handbook and the Office Volunteer Guidelines
  • On the job-training with Administrative Program Manager or designee
  • Annual office staff meeting


  • Animal Care / Handling

Good Match For


Requirements & Commitment

  • Must be at least 18
  • Flexible
  • Volunteer Opportunities Tues - Sat 10am - 3pm.

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