Receptionist Assistant

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Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. We believe our volunteers are the backbone of our Agency. We strive to ensure that each volunteer is treated with dignity and respect. Our goal is your success. Be our partner in Moving Forward Together.

Program:

The Facility Based Services department of JFS is responsible for the efficiency and management of the agency as a whole. Facility Based Services Administration staff ensures that all aspects of office administration run smoothly.

Goal of Position:

JFS receptionists are often the first interaction that individuals have with the agency. The Receptionist Assistant will help provide the utmost costumer service to clients, volunteers, community members, and staff. The main goal of the receptionist assistant is to make clients feel welcome and to manage all activity in reception while the main receptionist is occupied.

Benefits:

• Opportunity to gain valuable office experience
• Chance to work with friendly staff who are passionate about their work
• Increase office efficiency and maintenance
• Taking part in helping the surrounding communities and those in need

Tasks/responsibilities:

• Greet public
• Answer and forward calls
• Answer general questions about Jewish Family Service
• Direct questions to appropriate staff person or program
• Maintains the security of interior and external lobby doors by checking in all guests
• Maintain that reception and waiting rooms are neat and orderly
• Provide general administrative assistance as needed
• Receive and oversee the distribution of incoming and outgoing mail and packages
• Special admin projects as assigned

Qualifications:

• Friendly, approachable, self-motivated, positive
• Must maintain a professional demeanor and appearance
• Excellent verbal communication skills
• Ability to operate multi-line phone
• Ability to learn information about Jewish Family Service
• Ability to work with people of many different backgrounds and abilities
• Knowledge of Microsoft Applications (Word, Excel, and PowerPoint)
• Ability to work with minimal supervision
• Timely and dependable - shows up on time and stays for duration of entire shift
• Commitment to equal opportunities, the aims, and principles of the JFS service
• Able to keep calm under pressure

Requirements:

1. Must be able to provide own transportation to the JFS Turk Family Center
2. Must be at least 18 years old and pass a background check
3. Complete a volunteer application at www.jfssd.org/volapp
4. Complete a phone screening and interview with Volunteer Engagement
5. Must abide by agency policies: No talking on personal cell-phone and no smoking
6. Agree to background check, reference check, and privacy & security policy

Time Commitment:

Volunteer times for this position are Monday through Friday from 10:00am - 3:00pm. Scheduling can be flexible and requires volunteers to make at least a 6 month commitment.

Worksite/Department:

Jewish Family Service * 8878 Balboa Avenue & 8804 Balboa Avenue * San Diego * CA 92123

Immediate Supervisor:

Facility Based Services Manager & Supervising Receptionists