Client Services Volunteer


(37.775173,-122.41516)
 

Cause Areas

When

Fri Jun 01, 2018 10:00 AM - Fri Aug 31, 2018 04:00 PM

Where

12 Grace Street, Suite 301San FranciscoSan Francisco, CA 94103
BCEF Logo
BCEF Logo

About

Breast Cancer Emergency Fund (BCEF) is looking for a dynamic person to join our Client Services team in the role of regular Client Services Volunteer. At BCEF, we are committed to social justice, economic equality and health access in our community. We work hard but we also have a fun, supportive work environment.

The ideal volunteer is someone who is diligent, compassionate and comfortable with both team collaboration and managing key tasks independently. Bonus points for folks who have a passion for helping others, grace under pressure, a sense of humor and want to be a part of a great team. This is a great role for someone who wants to give back!

Compensation
 This is an unpaid Volunteer position. Karma is priceless!

Volunteer Hours
 Flexible Schedule during Client Service hours: 10am-12:30pm & 1:30pm-4:00pm Monday-Friday
 We require a 3 month minimum commitment in order to ensure BCEF quality standards and service continuity.

Volunteer Responsibilities Under the supervision of BCEF’s Client Services Manager, Client Services Volunteer is responsible for the smooth functioning of BCEF Client Services including:
 Be fully versed in all client services policies and procedures including client grievance procedures, language access and accommodation policies, HIPAA, etc.;
 Provide culturally and linguistically-appropriate services;
 Provide timely and responsive services;
 Handle phone inquiries or other questions from applicants;
 Assist applicants with application process;
 Provide information and referrals to additional resources;
 Process completed applications within 48 hours;
 Maintaining accurate client files, both electronically and physically;
 Manage BCEF client satisfaction survey data compilation and analysis.

Skills

  • Customer Service
  • Microsoft Office Suite
  • Verbal / Written Communication
  • Data Entry
  • Program Management
  • Social Work

Good Match For

N/A

Requirements & Commitment

  • Must be at least 18
  • Orientation or Training
  • 3-4 hours a week, 3 month minimum commitment
  •  Excellent organizational skills and attention to detail. Commitment to social justice

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