Client Services Volunteer

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Job Description: Client Services Volunteer

Job Description: Client Services Intern

Program: Client Services

Volunteers will engage in an experiential learning experience through which they learn what is involved in the daily operations of our non-profit organization. Volunteers will interact with and actively assist members of Charlotte’s rapidly growing international population, gaining exposure to a variety of cultures and backgrounds. Additionally, interns will play an integral role in the planning, preparation, and implementation of programs and events. Volunteers will receive training and on-going supervision from the International House Client Services Director and Volunteer Coordinator. Volunteers interested in working for a non-profit or with international populations will benefit from this experience as a result of gaining office management, customer service, and event planning/programming experience. Additional skills that students will likely gain from this experience include cross-cultural competence, interpersonal skills, problem solving, project development, and information management.

Areas interns will gain experience in include:

• Assist with registration for various International House educational programs
• Create and implement promotional and outreach campaigns to promote ESL educational programs and other programming offered by International House
• Serve on event planning team, assisting with event strategizing and preparation; assist in event management and execution during the day of event(s)
• Greet visitors (by phone and in-person), answer their questions, and educate them on helpful resources or programs; refer visitors to appropriate staff members as needed.
• Perform other related duties, as required

Qualifications:

• Desire to work with immigrants and clients of different ethnic and social background
• Excellent client service and communication skills
• Excellent work ethic
• Computer literacy required (proficiency in MS Office and Google Docs)
• Proficiency in Spanish, Arabic or French language highly desirable

Time Commitment:

• Minimum of 12-15 hours per week in 9 a.m. -5 p.m., 9 a.m.-12 noon or 1 p.m. -5 p.m. shifts
• Minimum of at least three or four months strongly preferred

To apply:

Complete the following application: https://forms.gle/XsxYZ2mR1C8NTbeYA

Email the volunteer coordinator Samantha Williams, SWILLIAMS@IHCLT.org for any questions.