Client Services Volunteer


(35.220688,-80.809006)
 

Cause Areas

When

Mon Jan 02, 2017 - Wed May 31, 2017

Where

1817 Central Avenue, Suite 215Charlotte, NC 28205

About

Job Description: Client Services Volunteer

Job Description: Client Services Intern

Program: Client Services

Interns will engage in an experiential learning experience through which they learn what is involved in the daily operations of our non-profit organization. Interns will interact with and actively assist members of Charlotte’s rapidly growing international population, gaining exposure to a variety of cultures and backgrounds. Additionally, interns will play an integral role in the planning, preparation, and implementation of programs and events. Interns will receive training and on-going supervision from the International House Client Services Director and Volunteer Coordinator. Interns interested in working for a non-profit or with international populations will benefit from this experience as a result of gaining office management, customer service, and event planning/programming experience. Additional skills that students will likely gain from this experience include cross-cultural competence, interpersonal skills, problem solving, project development, and information management.

Areas interns will gain experience in include:

  • Assist with registration for various International House educational programs
  • Create and implement promotional and outreach campaigns to promote ESL educational programs and other programming offered by International House
  • Serve on event planning team, assisting with event strategizing and preparation; assist in event management and execution during the day of event(s)
  • Greet visitors (by phone and in-person), answer their questions, and educate them on helpful resources or programs; refer visitors to appropriate staff members as needed.
  • Perform other related duties, as required

Qualifications:

  • Desire to work with immigrants and clients of different ethnic and social background
  • Excellent client service and communication skills
  • Excellent work ethic
  • Computer literacy required (proficiency in MS Office and Google Docs)
  • Proficiency in Spanish, Arabic or French language highly desirable

Time Commitment:

  • Minimum of 12-15 hours per week in 9 a.m. -5 p.m., 9 a.m.-12 noon or 1 p.m. -5 p.m. shifts
  • Minimum of at least three or four months strongly preferred

To apply:

Submit the following documents to Samantha Williams, AmeriCorps ACCESS Volunteer Coordinator, swilliams@ihclt.org. In the subject line, please indicate Client Services Intern.

1. Resume

2. Volunteer Application (can be accessed at http://www.ihclt.org/volunteer.php#Client )

Skills

  • Administrative Support
  • Customer Service
  • Office Reception

Good Match For

N/A

Requirements & Commitment

  • Must be at least 18
  • Orientation or Training
  • 12-15 hours a week for at least three months
  • Qualifications:¬† ¬†Excellent client service and communication skills, Computer literacy
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