Long-Term Care Ombudsman
You need to have a passion for working with elders - not as projects, but as people deserving of respect and quality care. All else flows from that central point.
Most residents of nursing homes are responsible adults - our job is to treat them and their concerns accordingly. We challenge long-term care facilities to deliver the highest standards of individualized care for their residents. We advocate for the health, safety, and dignity of these residents and broader changes in the system. We advocate for resident's rights - making sure that they are not physically or financially abused or neglected and ensuring that the dignity of the residents is always preserved and advocated for.
1. Provide advocacy services to protect the health, safety, welfare, rights and quality of life of residents in the long-term facilities to which assigned.
2. Receive, investigate and resolve complaints of residents, utilizing appropriate investigation and problem solving methods.
3. Comply with all federal and state requirements and local program procedures.
4. Function cooperatively as a team member, under staff supervision, keeping your immediate supervisor apprised at all times of situations developing in assigned facilities.
5. Conduct in-service training for facility staff on an as need basis.
6. Be available to attend resident and/or family councils when invited.
7. Witness Advance Directives for Health Care for residents in nursing facilities.
8. Participate in licensing survey/inspection process as directed by supervisor.
The task of an Ombudsman is to advocate for residents and make sure that complaints are resolved to the satisfaction of the resident. We want to make sure that our elders are safe and well cared-for. If you have these qualities, we'd love to talk to you. The program does have the following requirements before training can commence:
- Be at least 18 years old
- Have an interest in the aging community
- Be compassionate, patient and understanding
- Possess computer skills
- Complete and submit an application packet
- Pass a criminal background check
State certified training consists of 36 hours classroom training and 10 hours of practical, on-the-job training with a supervisor. Once certified, 12 hours of annual training to maintain certification.
Once certified, Ombudsman are provided a badge, business cards, and a portfolio.
Although we're well aware that life can change suddenly and without warning, OSSMC asks that our volunteer field ombudsmen strive to commit for 15-20 hours each month (i.e. 4-5 hours a week).
Many of our volunteers find the work so rewarding that they stay with the program longer than two years, and often volunteer in excess of 20 hours per month. We are grateful for all who have served and those who continue to assist us in providing safe, quality care for residents of nursing homes in San Mateo County.
Must have a car or transportation to get to and from facilities and monthly meeting.
Will reimburse for mileage if volunteer has worked a minimum of 12 hours in the reimbursement month.
- People Skills
- Elder care
- Cross-cultural Communication
- Teaching / Instruction
Good Match For
Requirements & Commitment
- Driver's License Needed
- Background Check
- Must be at least 55
- Orientation or Training
- Require a commitment of 5 hrs per week over 2 years.
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