Opportunity to gain adminstrative skills while supporting the YWCA!

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The YWCA E. Cherry Branch offers a variety of programs for women and families in the Central District. This includes the Central Area Food Bank, Central Family Emergency Housing, Housing Stability Project, Permanent Housing Stability Program, and the Children’s Domestic Violence program. The Front Desk is the hub for activities and programs at the E. Cherry Branch, and we need a volunteer to help create a welcoming environment. The Front Desk volunteer will be helping support the Front Desk staff with general office duties twice a week 3-4 hours per day. This position is a great opportunity for someone who is outgoing and interested in gaining additional office experience.

Responsibilities Include:

• Answers a multi-line phone, directing calls and answering basic questions
• Greets walk-in clients, donors, and visitors, answers questions, and directs inquiries
• Maintains physical environment of front desk, common work station, and reception area; keeps areas clean and well stocked with necessary supplies
• Performs typing, copying, data entry, filing and faxing in support of program and administrative staff
• Miscellaneous office tasks including copying, distributing, and organizing and other office duties as assigned
• Adhere to YWCA policies and procedures

Qualifications Desired:

• Must have Receptionist and phone experience
• Pleasant personality that enjoys working with the public
• Ability to communicate and work with clients and staff from diverse cultural and economic backgrounds
• Comfortable working in hectic environment
• Patient and flexible
• Attention to detail and strong organizational and record keeping skills.
• Dependable and reliable
• Must be able to work independently as well as in a team environment
• Ability to communicate effectively and in a caring way with homeless clients who are in crisis
• Ability to maintain confidentiality
• Must be able to type a minimum of 40 wpm. 10-key and a math aptitude a plus
• Basic computer knowledge required; including Word, Excel and Outlook
• Able to make a minimum of a 6 month commitment
• Available Tuesdays and Thursdays between 10am -2pm