Pathways for Women Front Desk Volunteer

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Pathways for Women provides shelter, transitional housing, classes, and the South County Legal Clinic. Pathways for Women shelter includes 5 units of permanent, low-cost housing for single mothers and children. The Front Desk Receptionist is vital to the programs at Pathways for Women by offering quality customer service and maintaining an organized office.

The Front Desk Receptionist is responsible for the front desk and reception area. Operations include answering the phone and greeting walk-in clients, donors, and visitors. They also provide administrative support and office assistance including data entry, typing, copying, and faxing.

Specific Responsibilities Include:

• Answers an eight line phone, directing calls and answering basic questions
• Greets walk-in clients, donors, and visitors, answers questions, and directs inquiries
• Provides resources and community information to public and clients
• Accepts donations, provides donation receipt slips, and stores donations
• Maintains physical environment of front desk and reception desk; keeps area clean and stocked with necessary supplies
• Performs typing, copying, and faxing in support of program and administrative staff
• Miscellaneous office tasks including copying, distributing and organizing as assigned
• Adhere to YWCA policies and procedures

We currently need volunteers for the following shifts:

Mondays: 9:30am-12pm, 12:30-5pm
Tuesdays and Wednesdays: on-call/back up volunteers needed
Fridays: 9:30am-12pm

Desired qualifications:

• Previous receptionist experience preferred
• Must be knowledgeable in using a multi-line phone
• Strong typing and computer skills a plus
• Pleasant personality that enjoys working with the public
• Ability to communicate and work with clients and staff from diverse cultural and economic backgrounds, as well as clients who may be in crisis
• Maintains confidentiality and professional boundaries
• Calm and comfortable working in hectic environment
• Patient and flexible, may at times be alone downstairs, but staff will always be on site
• Dependable and reliable
• Attention detail and strong organizational and record keeping skills
• Must be able to work independently as well as in a team environment
• Must be at least 18 years old
• Weekday daytime and afternoon availability; four hour commitment weekly

Ready to volunteer?
Sign up for a profile and apply to this volunteer position at:
www.ywcaworks.org/volunteer/ongoing
This position is titled 'Pathways Front Desk Volunteer (Lynnwood)'