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26 people are interested
2-1-1 MD - Follow-Up Survey Call Associate
ORGANIZATION: 2-1-1 Maryland at United Way
Please visit the new page to apply.
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26 people are interested
There is nothing more rewarding than hearing a great success story! 2-1-1 Specialists refer the public to important resources in the community. Help us to learn what a difference those referrals can make in their lives.
2-1-1 Maryland Helpline at United Way handles thousands of calls each year and provides resources and information about a wide variety of health and human services. Making a follow-up call is where information and referral leave off. Our survey goal is to find out about the callers experience with 2-1-1 as well as the resources in the community and if they were able to obtain the assistance they needed or if there is room for more assistance.
Excellent customer service and pleasant phone manner a must! Volunteers will be trained to work with the web based computer program to record caller responses.
Train to make follow-up survey calls during daytime hours, 9-5 Monday through Friday at our Baltimore location.
Easily accessible by bus, shuttle from the Inner Harbor or car (FREE parking)!
More opportunities with 2-1-1 Maryland at United Way
No additional volunteer opportunities at this time.
About 2-1-1 Maryland at United Way
Location:
100 South Charles Street, PO Box 1576, Baltimore, MD 21203, US
Mission Statement
Poverty is a critical issue in our community - one that is at the root of many problems. Using a collective impact approach, United Way of Central Maryland is sharply focused on programs that bring financial stability, good health and self-sufficiency to people facing poverty in Maryland in Baltimore City and Anne Arundel, Baltimore, Carroll, Harford and Howard counties.
Description
Every 2 seconds, someone in the United States calls 211 for help. This three digit number has revolutionized access to help in our country, providing one place to call for any health and human service issue.
UWCM’s call center (one of 4 in Maryland) serves as a barometer of need for issues in our community giving UWCM a unique vantage point for identifying, assessing, tracking, and meeting people;/s basic needs locally.
2-1-1 is a 24/7 information and referral service that connects people with the health and human resources they need, with care and confidentiality.
Last year our call center answered over 95,000 calls for help.
CAUSE AREAS
WHEN
WHERE
1800 Washington BoulevardSuite 340Baltimore, MD 21230
DATE POSTED
May 22, 2017
SKILLS
- Administrative Support
- Customer Service
GOOD FOR
- People 55+
REQUIREMENTS
- Must be at least 18
- Orientation or Training
- 2 hours per week
- Successfully complete training including telephone customer service skills, and basic data entry