2-1-1 MD - Follow-Up Survey Call Associate


Cause Areas


It's flexible! We'll work with your schedule.


1800 Washington BoulevardSuite 340Baltimore, MD 21230


There is nothing more rewarding than hearing a great success story! 2-1-1 Specialists refer the public to important resources in the community. Help us to learn what a difference those referrals can make in their lives.

2-1-1 Maryland Helpline at United Way handles thousands of calls each year and provides resources and information about a wide variety of health and human services. Making a follow-up call is where information and referral leave off. Our survey goal is to find out about the callers experience with 2-1-1 as well as the resources in the community and if they were able to obtain the assistance they needed or if there is room for more assistance.

Excellent customer service and pleasant phone manner a must! Volunteers will be trained to work with the web based computer program to record caller responses.

Train to make follow-up survey calls during daytime hours, 9-5 Monday through Friday at our Baltimore location.

Easily accessible by bus, shuttle from the Inner Harbor or car (FREE parking)!


  • Administrative Support
  • Customer Service

Good Match For

People 55+

Requirements & Commitment

  • Must be at least 18
  • Orientation or Training
  • 2 hours per week
  • Successfully complete training including telephone customer service skills, and basic data entry

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