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  • 265 people are interested

Community Health Advocates Helpline Volunteer

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Community Service Society

  • 265 people are interested
Become a CHA volunteer

Help New Yorkers understand their health insurance and access the health care they need. Our volunteers assist New Yorkers whether on Medicaid, Medicare, private insurance, or uninsured. By staffing our toll-free statewide helpline, volunteers provide direct one-on-one assistance to individuals and families and make a difference in people’s lives.

The Community Service Society’s Community Health Advocates ("CHA") program, New York’s designated health insurance consumer assistance program, helps New Yorkers use and keep their health insurance and access affordable health care. The CHA helpline is open from 9a.m. to 4p.m., Monday through Friday. We are looking for volunteers who can work either one full day or two 4-hour shifts per week. We have limited spots available (1-2 per day) and cannot accept volunteer who are unavailable at those times.

If you are interested in our volunteer opportunity and/or have further questions, please contact us via email at

Volunteer Responsibilities include:

  • Answering the Community Health Advocates helpline phone calls.

  • Conducting intake to gather necessary information from Helpline callers.

  • Providing information, advice, referrals, and informal advocacy services to Helpline callers about their health insurance benefits and health care rights.

  • Working closely with CHA staff to inform Helpline callers about how their health insurance works and how to access affordable health care services.

  • Database entry that includes detailed notes.

  • Carefully follow client privacy protection guidelines.

Preferred Skills and Interests:

  • Willing to learn a broad array of health law, health policy, and health advocacy.

  • Interest in serving low-income populations.

  • Strong customer service skills including both listening and speaking skills (Competency in languages other than English a plus).

  • Proficient in data entry and Microsoft Office Suite.

  • Clear writing skills.

  • Comfortable working independently with supervision as needed.

  • Strong research skills and comfortable with online research.

  • Available for an multi-day intensive training program and ongoing mini-trainings.

  • Able to commit to volunteering approximately 8 hours a week for 6 months.

More opportunities with Community Service Society

No additional volunteer opportunities at this time.

About Community Service Society


633 Third Avenue, 10th Floor, New York, NY 10017, US

Mission Statement

The mission of the Community Service Society is to identify problems which create a permanent poverty class in New York City, and to advocate the systemic changes required to eliminate such problems. CSS will focus on enabling, empowering and promoting opportunities for poor families and individuals to develop their full potential, to contribute to society, and to realize social, economic and political opportunities.


The Community Service Society of New York (CSS) is a 177 year-old institution that has been on the cutting edge of public policy innovations to support poor New Yorkers in their quest to be full participants in the civic life of the nation’s largest city. CSS employs a variety of tools - advocacy, direct service, research and policy analysis, and strategic partnerships - to forge consensus on appropriate policy interventions to facilitate the economic mobility of low-income New Yorkers.

Advocacy & Human Rights
Health & Medicine
Justice & Legal


We'll work with your schedule.


633 Third Avenue10th FloorNew York, NY 10017



  • Internet Research
  • Customer Service
  • People Skills
  • Healthcare
  • Verbal / Written Communication
  • Basic Computer Skills


  • People 55+


  • Must be at least 23
  • Orientation or Training
  • 6 months, approximately 8hrs/week

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