Administrative & Crisis Support Assistant

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Key Responsibilities

• Answer phones, record messages, and direct calls to the appropriate staff and retrieve messages from voice mail. Document information and referral calls.
• Provide information and referral resources to callers and occasional "walk-ins" that may be in crisis.
• Maintain confidentiality.
• Assess each caller for homelessness by conducting a "phone screen" and recording the information on the appropriate form.
• Greet and assist office visitors, including children.
• Perform various office duties, which may include typing, copying, faxing, filing, sorting mail, addressing and stuffing envelopes, and posting mail.
• Assist in maintaining the donations storeroom.

Initial Impact

Housing and Family Services (HFS) clients will receive premier service and be connected with the best Family Tree staff member to meet their needs.

Sustained Outcome

• Administrative and Crisis Support Assistants will demonstrate the value of effective volunteer engagement and attract additional volunteers that can help build Family Tree’s capacity.
• This role will help HFS staff to fulfill strategic priorities.

Training & Support

• We ask each volunteer to attend the following trainings led by Family Tree experts:
  Volunteer Orientation, Domestic Violence Symposium and Homelessness 101.
• Administrative and Crisis Support Assistants will have additional training from staff.