SHINE today as a counselor with the expertise to guide health care consumers in need of answers!


Cause Areas


It's flexible! We'll work with your schedule.


300 Commercial St. Suite 19Malden, MA 02148


Are you a problem solver? Do you have good analytical skills? If you have daytime availability and want to use your skills while helping others, the SHINE (Serving the Health Information Needs of Elders) department wants you to volunteer! As a trained SHINE counselor you will be able to assist elders with questions and concerns related to Medicare, Masshealth (Medicaid), Medicare Part D plans, and Prescription Advantage. Most SHINE counselors commmit to two to four hours per week to provide this valuable service. Once trained, Mystic Valley Elder Services SHINE counselors volunteer at a variety of locations throughout the 21 cities and towns north of Boston: Chelsea, Danvers, Everett, Lynn, Lynnfield, Malden, Marblehead, Medford, Melrose, Middleton, Nahant, North Reading, Peabody, Reading, Revere, Salem, Saugus, Stoneham, Swampscott, Wakefield, and Winthrop.

Volunteer applications are being taken now for participation in the 60-hour training program that will meet regularly Spring through early Summer. For information about the SHINE program and how you can participate, please contact Lauren Reid at 781-324-7705 extension 174.


  • Problem Solving
  • Critical Thinking
  • Organization
  • People Skills
  • Basic Computer Skills
  • Verbal / Written Communication

Good Match For

People 55+

Requirements & Commitment

  • Background Check
  • Orientation or Training
  • 2 to 4 hours per week preferred

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