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Get Excited About Giving Back - Join us as a Patient Scheduler!

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ORGANIZATION: LAKELAND VOLUNTEERS IN MEDICINE INC

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Are you ready to make a difference in people’s lives? Join us as a Volunteer Patient Scheduler and be a part of our mission to provide free medical care to the working uninsured in Polk County. No experience is required, just bring your exceptional communication and multi-tasking skills to the table.

In this role, you’ll have a vital role in managing and coordinating patient appointments. You’ll be the friendly voice that patients hear when they call to schedule appointments, and your attention to detail and empathy will ensure that they feel valued and supported. Your contribution will help optimize the efficiency of healthcare services and ensure a smooth flow of patients. Join us and experience the satisfaction of transforming lives.

No previous experience in the medical field is required, but experience working on a computer and a willingness to learn our electronic health records (EHR) system is essential. Extensive training will be provided to ensure your success in this role.

Together, let’s ensure that every patient receives the care they deserve. Your dedication and kindness can make a world of difference!

Benefits of Volunteering:

  • Positively impact the lives of patients in need.
  • Attain firsthand experience in a medical setting and expand your knowledge.
  • Connect with like-minded individuals who share your passion for making healthcare accessible to the working uninsured in our community.
  • Uncover hidden talents, develop new interests, and gain a deeper understanding of your own strengths and values.

Responsibilities

  • Provide patient appointment and procedure scheduling over the phone and in person.
  • Utilize our electronic health records (EHR) software to ensure appointments are made according to specific provider preferences and ensure appropriate time slots are allocated.
  • Answer patient questions, provide instructions, and ensure a positive patient experience.
  • Resolve scheduling conflicts, patient requests, or other challenges professionally using critical thing and problem-solving skills to find appropriate solutions.
  • Contribute feedback for process improvement to enhance scheduling efficiency and improve overall patient satisfaction.

Qualifications

  • Excellent communication and interpersonal skills, with the ability to empathize and connect with patients.
  • Strong organizational abilities to manage multiple tasks and schedule appointments efficiently.
  • Attention to detail, ensuring accurate scheduling.
  • Willing and comfortable learning our patient electronic health record (EHR) computer system.
  • Respect for patient privacy and the ability to maintain confidentiality.
  • Previous medical office experience and medical terminology are helpful but not required.

Apply today if you are ready to embark on this meaningful journey with us!

2 Shifts

  • afternoon / 12:00 PM to 04:00 PM EST
  • morning / 07:45 AM to 11:45 AM EST
  • NONE OF THESE TIMES WORK FOR ME, BUT I CAN STILL HELP
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About LAKELAND VOLUNTEERS IN MEDICINE INC

Location:

600 W PEACHTREE ST, LAKELAND, FL 33815, US

Mission Statement

Lakeland Volunteers In Medicine (LVIM) empowers the medically underserved of Polk County to live healthier lives by providing access to FREE, high-quality, comprehensive healthcare through a community of caring volunteers.

Description

VOLUNTEERS ARE THE HEART OF WHAT WE DO!

At LVIM, patients gain a medical home and have access to doctors’ visits, diagnostic testing, lab tests, ultrasound scans and x-rays at no charge because of our volunteer staff. More extensive diagnostics, such as CT’s and MRI’s, are also available through a network of participating ancillary providers who volunteer their facilities, staff and professional time also at no charge to LVIM or the patients. Additionally, LVIM operates a full-service pharmacy, funded by United Way of Central Florida, filling approximately 30,000 prescriptions a year. The Prescription Assistance Program within LVIM secures almost $3 million of brand-name prescriptions for patients at no charge.

At LVIM, the treatment is free; the care is priceless.

CAUSE AREAS

Community
Health & Medicine
Seniors
Community, Health & Medicine, Seniors

WHEN

We'll work with your schedule.
This opportunity has 2 shifts

WHERE

600 West Peachtree St.Lakeland, FL 33815

(28.04795,-81.96292)
 

SKILLS

  • Customer Service
  • Critical Thinking
  • Basic Computer Skills
  • Multi-Tasking
  • People Skills
  • Problem Solving

GOOD FOR

  • People 55+

REQUIREMENTS

  • Must be at least 18
  • Orientation or Training
  • Preferred Minimum Time Commitment - 3 Months (One – 4-hour shift/once per week) – 48 hours total
  • No previous experience in the medical field is required, but experience working on a computer and a willingness to learn our electronic health records (EHR) system are essential.

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