Foster Parent Representative

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Multiple positions

PURPOSE OF THE POSITION:

Dallas Pets Alive! is a volunteer-run rescue group that pulls animals at risk of euthanasia from Dallas Animal Services. We do not yet have a facility and rely solely on foster homes to save animals. Because of this, we need Foster Representatives to assist our foster families throughout the fostering process. Foster representatives are responsible for regular check-ins with active foster parents and assisting them with any issues or concerns they are having with their foster pet. This role is responsible for gathering and organizing marketing materials and records from the fosters in order to help our pets get adopted. Foster representatives are responsible for maintaining communication between the foster and our medical and adoptions teams.

Salary / Pay Rate: Volunteer

RESPONSIBILITIES:

Foster representatives wi ll be assigned to manage anywhere from 5-20+. Reps can set their max work load to accommodate their availability and schedules.

Check in with foster parents at scheduled times via email. If no response within 48 hours, follow up with a phone call.

Within 48 hours of the pull of a new pet.

At one week after the pull of the new pet.

At two weeks after the pull of a new pet.

Every two weeks thereafter.

Assist in troubleshooting any issues with the foster pet, including training advice, and medical issues. Note: We do not expect foster representatives to be medical or behavioral experts! You will have a support system to assist with issues, but some experience with pets is beneficial.

Maintain notes of correspondence with foster parents on that pet.

Refer issues beyond the scope of this function to other volunteers, team leaders, or foster director for further processing.

D evelop relationships with foster parents, and professionally manage potential complaints.

CONTACTS WITH OTHERS: Will have regular and continuous contact virtually or over the phone with team leaders, foster parents, and other volunteers . Contacts with others will require tactful exchanges and a positive, professional demeanor. Will require consistent availability in case of emergencies.

Last Updated: July 1, 2014

CONTROLS OVER WORK: This position reports to the Foster Director, the VP of Animal Operations, and the Executive Director.

QUALIFICATIONS :

Education and Experience: Must be a high school graduate with some related animal /rescue group experience.

Ability to work virtually (phone, email). A flexible work schedule to answer foster questions during the work day is preferred.

Must have excellent oral and written communication skills, and be organized and skilled at record-keeping.