Waiting Room Ambassador at Social Services (Eastmont office)

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Alameda County Social Services Agency

  • 13 people are interested
Volunteer Clarrissa at Eastmont office

At the Social Services Agency's Self-Sufficiency Center, hundreds of customers pass daily through the doors of the waiting rooms. As a Community Ambassador, you will play a crucial role in helping customers feel welcome and at ease. Gain experience with customer service and communication and take a first-hand look at what goes on in a fast-paced government agency. Ambassadors assist in a number of ways: greet clients and provide directional assistance; facilitate services on behalf of elderly or physically impaired clients by notifying supervisors; assist clients with operating in-house phones, kiosks, and photocopiers; support the Agency's customer satisfaction survey project; manage roving reading materials cart; and provide assistance with on-site events or presentations.

Minimum participation is 1 shift (2-4 hours) weekly for 3 months. Shifts are scheduled between 8:30-5:00, Mondays-Fridays depending on coverage needs. Candidates must be age 18 or older who are not current clients of SSA receiving cash benefits or current employees of SSA or the County of Alameda. Confidence in public interaction and customer service is desirable. All prospective Community Ambassadors must attend an orientation, undergo a fingerprint background screening (paid for by the Agency), and be photographed for an ID badge.

The next orientation is Wednesday, January 30, 2019at the San Lorenzo Library (community meeting room), 395 Paseo Grande, San Lorenzo, 94580. There is a free parking on-site. Light refreshments will be served.

Please contact Andrea Wong, coordinator at 510-271-9163 or andwong@acgov.org to confirm availability of position and attendance at orientation.

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WHEN

We'll work with your schedule.

WHERE

Eastmont Self-Sufficiency CenterEastmont Town Center6955 Foothill Blvd, Suite 100 (1st floor)Oakland, CA 94605

(37.75549,-122.14622)

SKILLS

  • Problem Solving
  • People Skills
  • Bilingual
  • Office Reception
  • Verbal / Written Communication
  • Customer Service

GOOD FOR

N/A

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 2-4 hours weekkly for 3 months
  • Fingerprinting will be at no cost to volunteer.

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