Administrative Assistant and Front Desk Helper

Save to Favorites

Goal of Position: Support the front desk receptionist with various tasks as they arise.Create a hospitable environment, while ensuring that the public gains the resources or answers requested. Help support Wallingford Community Senior Center, older adults, and their allies.

Duties:

• Manage and answer the phones, screen calls, respond to inquiries, direct clients to various resources, and forward calls to staff when appropriate.
• Using Schedules Plus software, register participants for programs and services, assist with membership renewals, etc.
• Assist participants with the use of the Schedules Plus check-in station.
• Keep lobby, lounge and reception areas tidy and organized.
• Answer resource information questions as appropriate.
• Stay up-to-date on knowledge of staff roles, current programs and instructors.
• Help arrange van rides for participants.
• Be aware of customers who might need assistance while at WCSC; alert staff as needed.
• Manage front-desk financial transactions; keep cash box secure.
• Make calls to community members about upcoming classes and events.
• Keep signage/fliers orderly and updated, and remove outdated fliers.
• May be asked to assist with arranging class and meeting room furniture.

Desired Skills:

• Dedication to customer service; ability to be welcoming and friendly
• Strong English communication skills; ability to speak Spanish a plus
• Flexibility; ability to "go with the flow"
• Solid computer skills, including Microsoft Office and internet/email a plus, but not required