Hotline Volunteer Training Begins September 11, 2018


Cause Areas


Tue Sep 11, 2018 06:00 PM - Tue Jan 01, 2019 08:45 PM


965 Main StreetSanford, ME 04073
CU Web Logo



Qualifications: Sensitivity to the issues of violence and abuse towards women, children, and men. Hotline volunteers must be 18 years of age or older, have the ability to work with individuals in a non-judgmental and supportive way. It is preferred that volunteers have an awareness of the social/ political aspects of violence and feminist principles. Must have reliable transportation and telephone. Commitment to covering scheduled hotline shifts. Successful completion of Caring Unlimited’s 44-hour volunteer training is necessary before covering hotline. Required in-service training twice a year.

Training begins September 18 and on Tuesday & Thursday evenings.

Reports To: Volunteer/Hotline Program Coordinator

Duties and Responsibilities:

Returning all calls forwarded by the answering service to your home or cell phone during your shift. Provide support and information as well as making appropriate referrals for callers. Transporting women and children to shelter when necessary. Meeting women and children coming into shelter, welcoming them and completing all intake information. Provide and update CU with a current Declarations page for proof of auto insurance. Seeking information and support from staff backup when necessary. Maintain statistical information as necessary.


Shifts are during the hours of 9am-1pm, 1pm-5pm, 5pm-9am Monday thru Friday. On weekends, shifts are Saturday and Sunday 9am-5pm or 5pm-9am the following morning. Some holiday coverage may be requested as well. Volunteers are asked to make a one-year commitment and complete a minimum of two shifts a month (16 to 32 hours) and attend two in-service trainings annually.

Caring Unlimited Provides:

  • Comprehensive Volunteer Training Program

  • Staff person for backup during all shifts

  • Support and contact on a monthly basis by the Volunteer Coordinator

  • Additional training opportunities

  • Reimbursement for phone calls and mileage

    It is ESSENTIAL that the hotline is answered at all times; therefore, if you are unable to fulfill your scheduled hotline shift, it is important that you find a replacement from the call list and notify the volunteer coordinator as far in advance as possible.


  • Crisis Intervention
  • Community Outreach
  • Crisis Counseling
  • Advocacy

Good Match For


Requirements & Commitment

  • Driver's License Needed
  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Training Tuesday & Thursday evenings.
  • Volunteer shifts - at least 16 to 32 hours monthly with a one year commitment.

Report this opportunity

Report this opportunity