Hotline Volunteer Training March 2017
WhenMon Mar 06, 2017 - Wed Apr 12, 2017
Where965 Main StreetSanford, ME 04073
HOTLINE VOLUNTEER JOB DESCRIPTION
Qualifications: Sensitivity to the issues of violence and abuse towards women, children and men. Hotline volunteers must be 18 years of age or older, have the ability to work with individuals in a non-judgmental and supportive way. It is preferred that volunteers have an awareness of the social/ political aspects of violence and feminist principles. Must have reliable transportation and telephone. Commitment to covering scheduled hotline shifts. Successful completion of Caring Unlimited’s 40 hour volunteer training is necessary before covering hotline. Required inservice trainings twice a year.
Reports To: Volunteer/Hotline Program Coordinator
Duties and Responsibilities:
Returning all calls forwarded by the answering service to your home or cell phone during your shift. Provide support and information as well as making appropriate referrals for callers. Transporting women and children to shelter when necessary. Meeting women and children coming into shelter, welcoming them and completing all intake information. Provide and update CU with a current Declarations page for proof of auto insurance. Seeking information and support from staff backup when necessary. Maintain statistical information as necessary.
Shifts are during the hours of: 9am-1pm, 1pm-5pm, 5pm-9am Monday thru Friday. On weekends, shifts are Saturday and Sunday 9am-5pm or 5pm-9am the following morning. Some holiday coverage may be requested as well. Volunteers are asked to make a one-year commitment and complete two to four shifts a month (16 to 32 hours each month) and attend two inservice trainings (2-3hrs) annualy.
Caring Unlimited Provides:
Comprehensive Volunteer Training Program
Staff person for backup during all shifts
Support and contact on a monthly basis by the Volunteer coordinator
Additional training opportunities
Reimbursement for phone calls and mileage
It is ESSENTIAL that the hotline be answered at all times; therefore, if you are unable to fulfill your scheduled hotline shift, it is important that you find a replacement from the call list and notify the volunteer coordinator as far in advance as possible.
- Crisis Intervention
- Community Outreach
Good Match For
Requirements & Commitment
- Driver's License Needed
- Background Check
- Must be at least 18
- Orientation or Training
- Training held 2 nights a week for about 5 weeks.
- Volunteer at least 16 to 32 hours monthly with a one year commitment.