Consumer Complaint Mediator - Baltimore

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Maryland Office of the Attorney General

  • 202 people are interested
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Help resolve complaints while gaining a better understanding of the rights and responsibilities of consumers, businesses, patients, and health care providers.

You will be trained in:

* consumer protection laws

* patients’ rights

* conflict resolution and mediation skills

* hotline counseling, and

* settling disputes in areas such as sales, false advertising, repairs, debt collection, medical bills, landlord/tenant, defective products, and credit and health insurance claims.

Use your life skills to solve problems and help others. Our main office is located in downtown Baltimore near Light Rail, Metro, bus, and MARC lines.

We ask that you work ten hours per week, split between two days; Monday through Friday, 8:30 a.m. to 4:30 p.m.

Meet some of our volunteers here:

1 More opportunity with Maryland Office of the Attorney General

About Maryland Office of the Attorney General


Consumer Protection Division, 200 St. Paul Place, Baltimore, MD 21202, US

Mission Statement

The Consumer Protection Divisionprovides a mediation and arbitration service to consumers to help resolve complaints against businesses and health insurance carriers; registers health clubs and new home builders; and produces a wide array of consumer education materials.


Our volunteers provide an invaluable service to Maryland consumers. They respond to consumer inquiries on the telephone hotline, and mediate consumer complaints against businesses and health care providers. They settle disputes in sales, repairs, debt collection, defective products, false advertising, health spas, housing and medical bills. Volunteers receive training in mediation and learn valuable skills.


We'll work with your schedule.


200 St. Paul PlaceBaltimore, MD 21202



  • Basic Computer Skills
  • Customer Service


  • People 55+


  • 10 hours a week/two days a week

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