• 264 people are interested

Consumer Complaint Mediator - Baltimore

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ORGANIZATION: Maryland Office of the Attorney General

  • 264 people are interested
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As a volunteer in the Mediation Unit, your primary responsibility will be mediating complaints involving a variety of consumer issues. You will be assigned your own cases and work with your supervisor to analyze the information, develop mediation strategies, and communicate with businesses, consumers, and other parties in an effort to reach a resolution to those complaints.

The complaints may include issues such as landlord/tenant disputes, auto repair and sales matters, or problems involving general retail sales. Your work will be directly supervised by a mediation supervisor. You may also be trained to answer our consumer hotline.

This is an in-person volunteer opportunity. The Office of the Attorney General requires a minimum time commitment of two days per week, five hours per day, and we require at least a six-month commitment with respect to volunteers.

Our main office is located in downtown Baltimore Light Rail, Metro, bus, and MARC lines, and we have a branch office in Prince George’s County. All work is done in person and we offer some options to defray transportation costs.

Meet some of our volunteers here: https://youtu.be/WkRH43vROJ0

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About Maryland Office of the Attorney General


Consumer Protection Division, 200 St. Paul Place, Baltimore, MD 21202, US

Mission Statement

The Consumer Protection Divisionprovides a mediation and arbitration service to consumers to help resolve complaints against businesses and health insurance carriers; registers health clubs and new home builders; and produces a wide array of consumer education materials.


Our volunteers provide an invaluable service to Maryland consumers. They respond to consumer inquiries on the telephone hotline, and mediate consumer complaints against businesses and health care providers. They settle disputes in sales, repairs, debt collection, defective products, false advertising, health spas, housing and medical bills. Volunteers receive training in mediation and learn valuable skills.


Justice & Legal
Justice & Legal, Seniors


We'll work with your schedule.


200 St. Paul PlaceBaltimore, MD 21202



  • Basic Computer Skills
  • Customer Service


  • People 55+


  • 10 hours a week/two days a week

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