Volunteers use their time and experience to help people with Medicare and Medicaid:
- Protect their identity
- Read their Medicare Summary Notices
- Avoid falling for scams
They work one-on-one with beneficiaries, give presentations to groups, and represent the SMP at events.
Training is provided.
The SMP program operates with six standard volunteer roles. In our local SMP program we utilize all these roles with the program we bring to our community, however we have some restrictions regarding gathering specific private information. As a volunteer all of this will be explained to the volunteers during Orientation and Training.
The six standard SMP volunteer roles are:
Assisting with administration: This role involves such work as copying, filing, data entry, and placing outbound phone calls in support of SMP activity
Distributing information: This role involves transporting and disseminating SMP information materials to sites and events, and may include presenting prepared copy or performing scripted activities for small groups.
Staffing exhibits: This role involves staffing information kiosks or exhibits at events such as health fairs. Volunteers who staff exhibits provide general information about SMP to the public and answer simple inquiries.
Making group presentations: This role involves giving substantive presentations on SMP topics to small and large groups, with the opportunity for interaction with the audience during time set aside for Q & A and discussion.
Counseling: This role involves direct discussion with beneficiaries about their individual situations and may include review of personal information such as Medicare Summary Notices, billing statements and other related financial and health documents.
Handling complex issues and referrals: This role involves in-depth interactions with beneficiaries who are reporting specific instances of health care fraud, error, and abuse. Volunteers who serve in this role may act on behalf of a beneficiary to correct an error or refer suspected fraud and abuse to appropriate authorities.
Good Match For
Requirements & Commitment
- Background Check
- Orientation or Training
- Drug Screening
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