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  • 14 people are interested

Information & Referral Volunteer

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ORGANIZATION: Compass Center

  • 14 people are interested
Compass Center for Women and Families

If interested please fill out an online application:

The Information & Referral Volunteer’s primary responsibility is to act as the first contact with individuals who call or walk into Compass Center. This means providing a welcoming and helpful atmosphere at Compass Center; assisting clients with understanding and accessing the Center’s programs and services ; assessing clients’ needs and determining whether those needs can be met by Compass Center; and, if their needs cannot be met here, providing clients with information and referrals for appropriate services in the community.

Information & Referral Volunteers are also asked to assist staff members with various administrative tasks on an as-needed basis, as well as tabling at community events and fairs. Volunteers will perform the work covered in the training and commit to a weekly shift of a specified time for a period of at least nine months or two semesters. I&R volunteers report directly to the Director of Client Services and Volunteer Management.

Volunteer Requirements

  • To attend the 18-hour mandatory training and to participate in the 6-hour observation with a current I&R volunteer within three weeks of the training date.

  • To perform the work covered in the training and to commit to a weekly shift of 4 hours for a period of at least nine months or two semesters.

  • To commit to comprehensively learning and understanding:

    • Compass Center’s services and staff

    • Resources in the community

    • Front desk procedures/protocols

    • Compass Center’s client database

    • Compass Center’s resource database


  • Desire to help members of the community.

  • Responsibility, good judgment, team spirit.

  • Desire to learn about the Center and its mission, services, and systems.

  • Desire to learn about local agencies and organizations in the community.

  • Comfort and experience in talking to and assisting people in difficult situations.

  • Comfort in approaching and greeting all people who enter Compass Center, regardless of race, creed, color, national origin, age, gender, disability, sexual orientation or gender identity.

  • Ability to maintain a compassionate and supportive demeanor

  • Ability to multi-task and implement detailed procedures/ protocols.

  • Willingness to clearly and consistently document client interactions.

  • Willingness to uphold CC’s confidentiality policies.

4 More opportunities with Compass Center

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About Compass Center


210 Henderson Street, Chapel Hill, NC 27514, US

Mission Statement

Compass Center partners with community members to build their knowledge, skills, and confidence to become self-sufficient. We do this by providing: Financial Literacy Education, Career Exploration and Preparedness, Legal Information Services, Domestic Violence Services, Adolescent Empowerment Programs, and Connections to Community Resources.


The Compass Center offers information and support services for women and men in Orange County and its surrounding area. We provide financial counseling, career advising, domestic violence crisis services, legal information services, programs for adolescents, and information and referral services.


Crisis Support
Emergency & Safety
Crisis Support, Emergency & Safety, Women


We'll work with your schedule.


210 Henderson StreetChapel Hill, NC 27514



  • Office Management
  • Case Work / Management
  • Crisis Counseling
  • Verbal / Written Communication
  • Administrative Support
  • Customer Service


  • People 55+


  • Must be at least 18
  • Orientation or Training
  • 4-hour weekly shifts for 9 months or two semesters. Flexible schedule.

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