IN-A-PINCH Computer/IT Assistance

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Heart of the Valley, SERVICES FOR SENIORS, Inc.

  • 30 people are interested

Job Title: Computer/IT Assistance

Description: The volunteer provides IT/computer technology services to a client with an immediate need. The need may be assistance with computer function, internet use, and other similar services. The goal is same day fulfillment of the request.


  • Calling the client, making final arrangements, and maintaining communication until the service is completed
  • Traveling to the client’s location, assessing the job, and insuring it’s within the volunteer’s capability
  • Assisting the client with computer problem
  • Purchasing any parts needed and obtaining receipts and accurate list of purchases or errands
  • Leaving the work area safe and clean and removing old and excess parts
  • Securing payment for all purchases from the client (Note: client is required to pay for all parts) by cash, check or money order, and returning all receipts to the senior
  • If the job is beyond the volunteer’s capability, assuring the client that the situation is safe and secure for them and reporting this immediately to HOV
  • Reporting any injuries or safety issues to HOV immediately
  • Reporting any changes/completion of service to HOV

Job Location: West Santa Clara Valley-Santa Clara, Sunnyvale, Campbell, Cupertino, Los Gatos, Saratoga, Monte Sereno, or West San Jose (95117, 95125, 95126, 95128, 95129, and 95130)

Supervision Received: All services are supervised by HOV.

Qualifications/Skills Needed:

  • Must undergo an interview, orientation, background check, and DMV check by HOV
  • Ability to help with IT/computer problems in a safe and timely manner (Note: All IT/computer skills not required and specific areas of expertise welcomed).
  • Provide own tools and safety equipment
  • Must supply own transportation to the client’s location
  • Must pay own gas expenses - not reimbursable; repair parts are reimbursable by client
  • Encouraged to carry a cell phone for communication
  • Good communication skills and ability to assure client
  • Friendly, dependable, patient, courteous, and sensitive to home’s cleanliness and tidiness
  • Aware and supportive of IN-A-PINCH goals and services

Safety Requirements:

  • Be attentive to own safety and the safety and security of the senior and their home

Insurance Requirements:

  • Do not give personal address or phone number to client
  • Do not accept additional services without a request submitted to HOV
  • Do not perform any services that cannot be completed in a timely and efficient manner

Time Commitment Needed: Time commitment will be determined by HOV staff in accordance with volunteer availability and client need.

Orientation/Training Provided: Volunteer orientation and job skill training will be provided by HOV staff.

Benefits: A good placement for those who enjoy using their special skills to help others

13 More opportunities with Heart of the Valley, SERVICES FOR SENIORS, Inc.

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We'll work with your schedule.


PO Box 418Santa Clara, CA 95052



  • Basic Computer Skills




  • Driver's License Needed
  • Must be at least 18
  • Orientation or Training

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