The Volunteer Ombudsman Program is currently accepting new volunteers across the State of Iowa at this time.
Volunteer Ombudsman are trained, certified volunteers who visit one local long-term care facility to advocate for residents' rights. This includes visiting with residents about their quality of life and quality of care in long-term care.
Volunteers spend a minimum of three hours per month visiting residents in their assigned facility. You can complete your visits whenever it is convenient for your schedule! Volunteers visit with residents, educate them about their rights in long-term care, and help communicate any concerns they may have to the facility to be resolved.
Volunteers submit a report to the office each month. Training is required prior to facility placement, and ongoing training and volunteer education is provided by the program. A minimum commitment of one year is required. Volunteers must be at least 18 years of age. Certain conflicts of interest may prevent some people from serving as volunteers; including current employees of long-term care facilities and their family members.
You may download an application from www.iowaaging.gov/vop or contact Lisa Van Klavern at 1-866-236-1430 or email email@example.com.
About Office of the State Long Term Care Ombudsman
510 E. 12th Street, Suite 2, Des Moines, IA 50319, US
The Office of the State Long-Term Care Ombudsman is to protect the health, safety, welfare, and rights of individuals residing in long-term care by investigating complaints, seeking resolutions to problems, and providing advocacy with the goal of enhancing quality of life and care.
The Long-Term Care Ombudsmen are there to help answer questions about assisted living and elder group programs, nursing and residential care facilities, as well as the wide variety of issues that arise. They are here to support the choices of residents and tenants and act as an advocate.
Advocacy & Human Rights
Health & Medicine
We'll work with your schedule.
510 E 12th StreetRoom 2Des Moines, IA50319
September 15, 2020
Must be at least 18
Orientation or Training
3 hours per month for at least one year
Friendly disposition, active listening, collaborative problem solving, strong appreciation for older Iowans and Iowans with disabilities