Volunteer Ombudsman: Protect Quality of Life in Long-Term Care

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Office of the State Long Term Care Ombudsman

  • 60 people are interested

This opportunity is available in every county in Iowa. Our certified Volunteer Ombudsmen are assigned to a local long term care facility (i.e. nursing home) of their choice provided no conflicts of interest exist.

Volunteers spend a minimum of three hours per month visiting residents in their assigned facility. You can complete your visits whenever it is convenient for your schedule! Volunteers visit with residents, educate them about their rights in long-term care, and help communicate any concerns they may have to the facility to be resolved.

Volunteers submit a report to the office each month. Training is required prior to facility placement, and ongoing training and volunteer education is provided by the program. A minimum commitment of one year is required.

You may download an application from www.iowaaging.gov/vop or contact Lisa Van Klavern at 1-866-236-1430 or lisa.vanklavern@iowa.gov.

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About Office of the State Long Term Care Ombudsman


510 E. 12th Street, Suite 2, Des Moines, IA 50319, US

Mission Statement

The Office of the State Long-Term Care Ombudsman is to protect the health, safety, welfare, and rights of individuals residing in long-term care by investigating complaints, seeking resolutions to problems, and providing advocacy with the goal of enhancing quality of life and care.


The Long-Term Care Ombudsmen are there to help answer questions about assisted living and elder group programs, nursing and residential care facilities, as well as the wide variety of issues that arise. They are here to support the choices of residents and tenants and act as an advocate.


We'll work with your schedule.


510 E 12th StreetRoom 2Des Moines, IA 50319



  • Mental Health
  • Healthcare
  • Nursing
  • Elder care
  • Hospice Care
  • Relationship Building


  • People 55+


  • Background Check
  • Orientation or Training
  • 3 hours per month for at least one year
  • Responsibility, Ability to work independently, Objectivity, Problem Solving

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