Customer Care Virtual volunteer


Cause Areas

When

It's flexible! We'll work with your schedule.

Where

This is a Virtual Opportunity, with no fixed address.

Amplifying the love, hope and compassion in the world.

About

Provide customer care support; volunteers are responsible for responding and interacting with customers via LiveChat.

Volunteers will provide extended coverage needed during current business hours to provide best in class care for CaringBridge users. Volunteers will help customer care serve more families needing help while creating and visiting websites of family and friends.

Key Responsibilities:

  • Respond to LiveChat requests
  • Assign and track incidences for reporting purposes
  • Escalate/reassign as appropriate
  • Provide feedback and commentary to Customer Care Manager

Skills

  • Social Media / Blogging
  • Basic Computer Skills

Good Match For

N/A

Requirements & Commitment

  • Background Check
  • minimum 4 hour commitment/month
Engage your employees, consumers, or students! VolunteerMatch provides the tools that make community involvement easy.